Account Manager

Job Description

Location:

The Innovation Center, Catalyst, Queens Rd, Belfast BT3 9DT
, United Kingdom

Due to continued growth and the expansion of our enterprise customer base, Team Fee Pay  is recruiting an Account Manager to oversee and develop strong relationships with our club portfolio.

As Account Manager at Team Fee Pay , you will be responsible for managing, retaining, and growing relationships with our clubs. You will act as a trusted advisor, ensuring clubs maximise value from the Team Fee Pay  platform while delivering outstanding customer experience, high satisfaction, and long‑term retention.

This role combines strategic account management, customer advocacy, and continuous improvement, working closely with internal teams to ensure our clubs are fully supported and successful.

Team Fee Pay  is a software platform for football clubs, helping club committees and volunteers with their club development needs and day‑to‑day management. Our software and account‑managed service supports clubs with our 5‑Pillar Club Development approach.

• Finance
• People
• Governance
• Facilities & Equipment
• Football

• Own and manage a portfolio of clubs, acting as the primary point of contact and trusted partner.
• Build strong, long‑term relationships with club stakeholders, understanding their strategic objectives and operational challenges.
• Ensure clubs receive a consistently high level of service and support aligned with their size, complexity, and needs.

• Maintain exceptional customer satisfaction levels across your portfolio, using feedback and data to proactively address risks.
• Drive account retention, with a clear objective to keep annual churn below 1% across Key Accounts.
• Proactively identify and resolve issues, escalating where necessary to ensure rapid and effective outcomes.

• Deliver clear, timely, and relevant communications to your portfolio of clubs, including product updates, service enhancements, and operational changes.
• Maintain a structured and proactive communication cadence with each account.

• Identify opportunities to expand account value through a needs‑led approach, ensuring clubs adopt relevant Team Fee Pay  products and services.
• Work closely with clubs to ensure they fully utilise the platform and realise measurable value from Team Fee Pay .

• Monitor account health, platform usage, and engagement metrics to identify risks and opportunities.
• Prepare and present regular reports on account performance, satisfaction, retention, and growth.

• Work closely with Customer Experience, Product, Sales, and Operations teams to ensure key account needs are understood and delivered.
• Act as the voice of the customer internally, providing insight to inform product and service improvements.

• Champion a culture of continuous improvement across the Account Management function.
• Share best practice, processes, and learnings to improve consistency, efficiency, and customer outcomes across the team.
• Support the development of account management standards, playbooks, and ways of working.

At Team Fee Pay , we were founded with a clear mission — to make life easier for grassroots football clubs.

Established in 2018 and headquartered in Belfast, we’ve grown into a leading club management and development platform used by thousands of clubs across the UK, Ireland and Europe.

Our software enables clubs to automate membership payments, player registrations, scheduling, safeguarding and communications, while also supporting fundraising and long‑term development.

We go beyond technology by offering club development expertise, helping organisations improve governance, increase revenue and access funding opportunities.

As a fast‑growing scale‑up backed by investment, we are continuing to expand our reach — creating opportunities for ambitious people to join us on our journey.

Our culture is driven by a shared passion for football, innovation and teamwork.

We are a team of people who live and…