National Account Manager – Grocery Retail

Overview

The National Account Manager (NAM) will focus on accelerating growth within key retail and multiples customers in NI. They will deliver growth through developing business relationships, delivering commercial plans across a portfolio of categories and brands, and using category and trade insights to focus on existing and new market trends. They will utilise the Brand and Trade Marketing teams to build and execute customer business plans, including trade activation plans and promotional calendars.

They will work closely with the Business Development team in executing these plans at store level. Achieve annual volume, revenue and contribution targets. Build and develop strong business relationships across key customers to the commercial benefit of the business. Ensure customer price files are accurately maintained, including list pricing, promotions and retrospective payments with accurate accruals coordinated with the finance team including full delivery of all CPIs.

Work with Commercial Finance to manage all JBP and promotional spend to ensure optimal return for both the business and brands. Regularly review and analyse spend to learn and adapt as required. Ensure core and extended ranges are fully available with all customers and any new product introductions (NPD) launched during the year are listed promptly. Maintain regular and timely communication with Field Sales teams on customer developments including new listings, out-of-stocks, promotions and range reviews.

Ensure monthly sales forecasts are completed on time and accurately by SKU and forecast centre to support Demand Planning. Hold regular collaboration with Supply Chain to positively influence inventory management and customer service levels. Work with relevant brand and category insight managers to develop opportunities to grow distribution and sales with appropriate customers. Maintain a proactive approach in identifying and opening new distribution opportunities.

Such other tasks as from time to time are advised by your manager.

• Extensive sales and customer management experience in a retail or wholesale channel
• High level of commercial awareness
• Proven strong negotiation skills
• A strategic thinker, good at analysis and problem-solving
• A creative thinker with the ability to innovate and think outside the box
• FMCG experience essential and experience in food and drink essential
• Strong planning, organisation, and leadership skills
• Ability to foster close working relationships
• A resilient self-starter with a results-driven, entrepreneurial streak
• Strong communicator with proven stakeholder management
• Passionate about consumer trends and building brands in the Irish marketplace
• High level of IT proficiency: MS Office