Sales Account Manager; North

Position

We are seeking to appoint a Sales Account Manager to support new name activity and management of existing accounts for all products within Xn Leisure. The Sales Account Manager is responsible for selling our Software, Payment Services, Hardware, Professional Services and third party products and services. The role will report to the Commercial Sales Manager and work closely with other Sales Account Managers and our Payment Consultants.

The Sales Account Manager’s role is to ensure all agreed sales targets in the North region are met or exceeded.

• Maintain an in-depth knowledge of the Company’s product portfolio and awareness of competitor products.
• Maintain awareness of industry trends.
• Learn, adopt and adhere to the company sales guidelines and standard operating procedures (SOPs).
• Maintain and develop the Company’s CRM database in accordance with company standards.
• Develop accurate, high quality and professional sales documentation and correspondence templates.
• Assist with devising and implementing lead generation activities.
• Qualify, develop and manage a lead through to sales conversion, whether sourced or provided.
• Respond to and follow up all sales enquiries using appropriate methods as per the SOP.
• Develop and maintain a sales pipeline of sufficient size to achieve agreed sales targets.
• Ensure all monthly sales targets (KPIs) set by management are met or exceeded.
• Identify the needs and wants of a potential customer.
• Present the Company solution without misrepresentation.
• Demonstrate software solutions and associated products in person or over the Internet.
• Handle objections from potential sales opportunities.
• Prepare and present quotations/proposals to sales opportunities.
• Negotiate and close sales.
• Fulfill reporting requirements to the Sales Manager according to deadlines set for the Department.
• Maximise profit on all potential sales opportunities.
• Provide excellent customer service to clients over the phone or in person.
• Attend training to develop relevant knowledge, techniques and skills.
• Establish and maintain strategic relationships, alliances and networks within the industry.
• Attend industry trade shows as directed by the management team from time to time.
• Participate in regular team meetings.
• Perform any other duties related to the promotion, sales and delivery of the products, or related third party products.

• Provide excellent customer service.
• Upsell products.
• Actively promote our Payment Services including Managed Direct Debit Processing services, Payments Gateway, Merchant Acquiring and Chip and Pin Unit rentals.
• Handle contract renewals.
• Act as bridge between the accounts and our support/product team to ensure a customer‑first approach.
• Work with customers on outstanding payments and invoices.
• Ensure accounts are always up to date on latest products/services and new initiatives.

• Great communicator with highly developed negotiation and influencing skills.
• Challenger selling style.
• Analytical mind with the ability to evaluate and evolve approaches.
• Strategic account development experience.
• Ability to form and maintain effective working relationships with clients, colleagues and third parties.
• Results driven and self‑motivated with a ‘can do’ attitude and determination to ‘close the deal’.
• Ability to work with other sales representatives and engage a highly qualified support team when required.
• Ambition to grow your career and team as Xn grows.
• Experience managing the sales of a diverse product and service range is desirable.
• Self‑motivated initiative taker.
• Highly organised.
• Strong work ethic and capacity to succeed in a fast‑paced environment and meet deadlines.

• 2+ years of experience in sales, ideally with experience in selling software solutions.
• Knowledge of payment processing services including Managed Direct Debit Processing services, Payments Gateway, Merchant Acquiring.
• Ideally degree level education coupled with excellent written, verbal, listening and presentation skills.
• Demonstrable evidence of business acumen to understand industry trends and guide business strategy.
• Experience with enterprise software solutions and large, complex organisations.
• Extensive experience in all aspects of Sales pipeline management.
• Strong negotiating skills.
• Strong IT skills specifically MS Office; experience managing sales through a CRM.
• Some knowledge of prospects, customers and market dynamics within the UK health and fitness industry is desirable.
• Travel will be required; applicants must be prepared to travel internationally.

• Business Unit:
  Xn Leisure
• Scheduled Weekly
  
  Hours:
  
  37.5
• Number of Openings Available: 1
• Worker Type:
  Regular
• Company Site:

We are committed to providing equal opportunity as a company without borders or divisions. We commit to foster a working environment which values teamwork, excellence, personal development and respect for others.