Key Account Manager - Northern Europe

PLEASE NOTE: Applicants must be willing to travel extensively across four countries: the UK, Germany, the Czech Republic, and the Netherlands, with the majority of your time spent between the UK and the Netherlands.

Applus+ is a global leader in Testing, Inspection and Certification services, supporting customers across the energy, aerospace, infrastructure, utilities, renewables, manufacturing and industrial sectors. With more than 26,000 employees operating across over 70 countries, Applus+ helps organisations improve the quality, safety, reliability and sustainability of their assets and operations. Our UK business provides industry-leading Non-Destructive Testing (NDT), Inspection, Asset Integrity and Rope Access services to clients across traditional energy markets and emerging sectors.

As part of our ambitious growth strategy, we are investing in our people, expanding our service offering and diversifying into new markets including renewables, power, electrical transmission and industrial services.

The Key Account Manager is responsible for developing and growing Applus+' strategic customer relationships across their assigned portfolio by increasing customer value, expanding service penetration and delivering sustainable, profitable growth.

Working collaboratively with Country Management, Business Development Managers, Operations, Technical Specialists and Commercial Operations, the Key Account Manager will develop long-term account strategies, strengthen executive-level relationships and coordinate the delivery of integrated customer solutions across the Northern Europe region.

The role is responsible for maximising customer retention, increasing share of wallet and ensuring strategic customers receive a consistent, high-quality commercial experience.

Reports to: RD North Europe

Liaises with: BDMs, Operations, Head of Commercial Support and Key functional Staff

Direct Reports: N/A

• Develop and execute strategic account plans for assigned customers.
• Build long-term relationships with key decision-makers and executive stakeholders.
• Understand customer strategies, investment plans and future business requirements.
• Increase customer value by expanding service penetration across the Applus+ portfolio.
• Deliver profitable revenue growth through existing strategic customer relationships.

• Identify opportunities to expand existing customer relationships into new services, business units and geographical locations.
• Coordinate cross-selling opportunities across multiple Applus+ business lines.
• Promote the full breadth of Applus+ capabilities, identifying integrated solutions that create additional customer value.
• Support customer retention through proactive engagement and effective relationship management.
• Lead the commercial development of strategic customer opportunities from qualification through to contract award.
• Support pricing strategy, commercial negotiations and contract renewals.
• Coordinate with Commercial Operations and Technical Specialists to develop high-quality proposals and customer solutions and well as lead contract review meetings for key clients
• Contribute to country commercial plans and regional growth initiatives.

• Develop and maintain strategic account plans for all assigned customers.
• Own and maintain accurate CRM records for strategic accounts, ensuring customer interactions, opportunities, forecasts and account plans remain current.
• Maintain high standards of CRM discipline, recognising CRM as the primary source of commercial performance information.
• Prepare for and actively participate in Strategic Account Reviews, Pipeline Reviews and Commercial Performance Reviews.
• Provide accurate revenue forecasts and growth plans for assigned accounts.
• Work collaboratively with Country Managers, Business Development Managers, Operations, Technical Specialists and Commercial Operations to maximise customer value.
• Share market intelligence, customer insight and commercial opportunities across the region.
• Support regional…