Customer Service and Sales Support

Customer Service and Sales Support , Immediate start available. Permanent Position. Join our team in the Titanic Quarter providing high quality customer service support to new and current customers. Training provided on our products and services . Work in a friendly supportive work environment. 37.5hrs/week 9am-5pm Mon to Friday Description In this role, you will enhance customer relationships and provide valuable support to our sales representatives and account managers, effectively responding to customer and prospect queries.

You will ensure customer service needs are met, new sales are generated, and customers onboarded successfully. You will report to the Business Development Manager. You will advise customers on how to access and use our services, answer general queries and prepare estimates via telephone and email. You should be comfortable making site visits (within NI) if required and conducting client training online and in person.

You should have skills in customer support with a commitment to customer care and an interest in sales. The position is office based where you will also receive training and support from the wider business development team and other departments. Our company provide cost saving mailing solutions to private business and public sector clients across Northern Ireland including charities, solicitors, schools and the NI Health and Social Care Trusts and facilities.

If you are comfortable gaining technical product knowledge and have a professional and friendly approach with customers, then we can offer you a supportive and relaxed environment in which you can thrive. Salary range: £26,000 to £29,500 dependent upon experience. We offer a Contributory Company Pension - 29 days (including statutory) paid holidays increasing up to 31 - an engaging and supportive working environment - ongoing coaching and skills development.

Free on-site Parking close to train station and bus routes. Mileage paid if using own car for occasional customer visits. Full training provided on the services we offer and systems we use. Experience in B2B sales/customer service or experience of the print/mailing industry would be advantageous.

Key roles and responsibilities:

Respond to incoming telephone calls/emails to answer queries / requests Provide information on our products and services, process orders / set up new accounts Contact prospective customers by email / telephone / site visit Ensure high levels of customer retention and repeat sales through exceptional customer care, account management and successful onboarding of new customers. Proactively build client relationships / identify sales opportunities Follow up on estimates and enquiries to secure repeat and/or new business.

Administrative support to the team such as preparing data reports and tables Liaise with suppliers and colleagues as required. Contribute to maintaining and updating written procedures and customer user guides, and ensure that accurate information is maintained on our CRM and MI systems. Maintain up-to-date knowledge of products and services and associated industry knowledge. Act professionally and in accordance with company policy inc.

health & safety & GDPR. Contribute to a culture of continuous improvement and innovation. Demonstrate high levels of integrity and honesty at all times, establishing a culture of both personal and organizational trust. Ability to work flexible hours around the needs of both customers and Postal Group. To undertake any other duties as requested by the Business Development Manager in accordance with the scope and responsibilities of the role.

Essential Skills and Experience Previous experience in a customer service / sales support role Good understanding of sales and business principles Confident and capable communicator on telephone, email, face to face Able to handle queries and make prospective sales calls / follow up. Strong oral and written communication skills with the ability to discuss price, timescales and detailed requirements clearly and professionally.

Able to adjust communication style/method to ensure positive outcome. Skilled in relationship building Good…