Global Commercial Director

life

eCommerce is crowded, noisy and increasingly complex. , we're built for a different outcome: clarity you can act on. We connect to the stack a merchant already runs. Our AI agents enrich their catalog, learn from their reviews and their customers, and put that intelligence to work inside the tools they already own. Their products get found, trusted and chosen — by shoppers and by AI.

No replatform. Day one.

We're a global team across five international markets, backed for the long term by PSG Equity and Silversmith Capital Partners. We care about doing the work properly: listening first, building second, and shipping fast where it matters. Results matter more than rhetoric.

• Boost Commerce — be found. AI site search, merchandising, filtering and CRO. The right products surface for every shopper — the fastest, most measurable win an agency can hand a client.

• REVIEWS.io — be trusted. Verified reviews, ratings, UGC and reputation. The trust signals shoppers check before buying — and that AI shopping agents check too.

• Clearer — be chosen. Our growth engine for AI ready eCommerce. Agents learn from catalog, reviews and customer behaviour, then act through Boost Commerce, REVIEWS.io and the rest of the merchant's stack. Results compound.

This is the most senior commercial role in the business, reporting to the President / COO. You'll own new business globally — across all three products and across our sales and partnerships teams in the UK, Germany, the US and Australia.

We run two growth engines and we expect both to expand. Our direct teams sell at volume into SMB and mid market merchants, and increasingly further up market. Alongside them, agencies, systems integrators and technology partners across the Shopify ecosystem generate and pass qualified opportunities into those same teams — roughly half of our new business last quarter came from partners.

Neither engine is the junior one. You'll own both, and grow our presence across EMEA from a base of already active partners, with a strong connection maintained to the US and APAC.

You'll also lead how our commercial teams work. We're building agentic commerce into our products, and we intend to run our own commercial function the same way. We're looking for a leader who has already installed AI enabled ways of working into a sales organisation and taken a team through that change — not someone who will meet the idea for the first time here.

• Own the number. Deliver global new business across four markets and three product lines, with a forecast you stand behind.

• Lead four teams as one. One operating cadence, one forecast standard and one coaching bar.

• Run the direct engine. Drive pipeline, outbound discipline, conversion, cycle time and rep productivity. At our deal sizes, the maths is unforgiving.

• Scale the channel. Turn partner-touched revenue into a predictable engine — recruited, activated, enabled and converted.

• Set the rules of engagement. Define credit and compensation for partner-sourced, influenced and co-sold deals so reps and partners are rewarded for the same outcome.

• Grow EMEA. Expand from our active German partner base into the wider region, with the UK as the first proof point.

• Make the team agentic. Redesign prospecting, qualification, preparation, selling and forecasting around AI, then lead the change.

• Sell the portfolio. Drive attach and cross-sell across Boost Commerce, REVIEWS.io and Clearer through bundling and land-and-expand motions.

• Stay close to the US. Build momentum on the East Coast, with regular time in New York.

• Build the bench. Hire and develop the next layer of commercial and partnerships leadership across New York and EMEA.

• Work with the executive team. Shape strategy, planning and board reporting, and mobilise Product, Marketing, Customer Success and the wider leadership team around the growth plan.

• 8+ years in commercial or sales leadership, with meaningful multi-region ownership across at least two of EMEA, North America and APAC.

• Deep, current fluency in the Shopify ecosystem — the App Store, agency and SI landscape, technology partnerships, and how merchants actually…