Business Development & Customer Success Manager

Job Description:

Business Development & Customer Success Manager

About Us Jonas Sports is a leading provider of omni-channel retail solutions for professional sports clubs, serving 50+ clubs across football, rugby, and cricket. Our platform spans POS, ecommerce, ERP, payments, and CDP, helping clubs drive commercial success off the pitch while improving the fan experience.

Purpose of the Role To drive sustainable growth across the sports sector by winning new business, protecting and growing existing accounts, and acting as the strategic link between customers and Jonas Sports to maximise long-term value on both sides. This role owns two commercial outcomes: growing revenue from new-name customers, and ensuring existing customers renew, expand, and become advocates.

• Identify and secure new business opportunities across the sports industry, building on existing networks and relationships within professional sport.
• Build and manage a healthy, qualified sales pipeline sufficient to meet agreed new-name targets.
• Lead commercial discussions, product demonstrations, proposals, and bid/tender preparation.
• Develop relationships with senior decision-makers within prospect organisations using a consultative sales approach.
• Meet or exceed monthly/quarterly new business sales KPIs.

• Own strategic relationships across a portfolio of existing customers, acting as their primary point of contact.
• Deliver a back-to-base sales target through upselling and cross-selling additional products and services.
• Proactively manage renewal timelines to protect retention and prevent churn.
• Conduct regular business reviews to track value delivered and surface expansion opportunities.
• Identify opportunities to broaden customer value through consultancy, additional modules, and strategic initiatives.

• Ensure customers achieve maximum value from Jonas Software's products and services.
• Act as the internal voice of the customer, escalating and resolving issues via the right internal teams.
• Gather structured customer feedback and feed it into the product roadmap, helping prioritise customer-driven enhancements and supporting pilot programmes with select clubs.
• Turn satisfied customers into long-term advocates and reference customers.
• Track and report on customer satisfaction and retention metrics.

• Develop partnerships across governing bodies, clubs, and sports organisations to expand Jonas Software's network within professional sport.
• Identify collaboration opportunities with third-party organisations that support growth.
• Represent Jonas Software at industry trade shows and networking events.

• New-name revenue growth and new customer acquisition
• Back-to-base revenue growth (upsell/cross-sell)
• Customer retention / renewal rate
• Customer satisfaction and advocacy
• Pipeline health and conversion rate
• Strategic partnerships established
• Product adoption and insight delivered into roadmap

• Experience with in professional sport (desirable) with an existing network of industry contacts.
• Strong track record of hitting sales and/or retention targets.
• Excellent communication, negotiation, and presentation skills.
• Willingness and ability to travel regularly to customer sites across the UK as required.
• Comfortable working independently in a remote/hybrid environment.
• Good technical/commercial understanding of how software creates value for clients.

• Self-motivated, goal-oriented, and resilient under target pressure.
• Strong customer service mindset — genuinely curious about client challenges, not just the sale.
• Consultative approach: able to diagnose needs before proposing solutions with a clear ROI.
• Comfortable operating across BD, account management, and internal advocacy simultaneously.
• Professional integrity and persistence.

Business Unit:
Jonas Sports Ltd. Scheduled Weekly

Hours:

37.5 Number of Openings Available: 1 Worker Type:
Regular Career Site:
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