Decking and Balustrading Specification – Client Success Manager

Decking and Balustrading Specifications – Client Success Manager

We are seeking a Client Success Manager to generate and secure specifications for Dura Composites’ non-combustible decking, balustrading and associated solutions across the UK, with a focus on London and the South East. You will build relationships with architects, consultants, developers and design teams, influencing product selection at the design stage and converting specifications into sales.

The role involves identifying project opportunities, delivering CPDs and technical presentations, providing product advice, managing specifications through to completion, attending site visits and developing strategic customer relationships. You will also use Glenigan and CRM systems to generate leads, protect specifications and maximise commercial opportunities.

The ideal candidate will have specification sales experience within construction products, strong knowledge of the design and construction process, and experience working with architects and consultants. Knowledge of the Building Safety Act and relevant regulations, excellent communication skills and a proactive, commercially driven approach are essential.

Success Manager will be responsible for generating and securing specifications for Dura Composites’ non-combustible decking, balustrading and associated solutions within the high-rise residential and commercial sectors. Working closely with architects, landscape architects, fire consultants, façade consultants, designers, developers and key stakeholders, the role will focus on influencing product selection at the design stage and converting specifications into secured project sales.

Covering the UK, with a primary focus on London and the South East, the role will proactively identify project opportunities, deliver CPDs, build relationships with key specifiers and position Dura as the preferred supplier for compliant, sustainable and innovative balcony and terrace solutions.

Success will be measured through specification wins, project conversions, sales growth, and the development of strategic relationships across the construction design community. The role will proactively identify specification opportunities across Dura’s wider product portfolio, driving cross-sector collaboration and maximising commercial opportunities for the business.

• Deliver technical CPD presentations and company introductions to architects, consultants, developers and design teams to secure project specifications.
• Maintain effective communication with contractors, fabricators and supply chain partners to ensure specification retention and project conversion.
• Identify projects at concept, planning and design stages and influence product selection before tender.
• Track specifications through the project lifecycle to maximise specification retention and project conversion.
• Engage with developers and principal contractors to protect specifications during value engineering exercises.
• Build relationships with fire consultants and building safety professionals involved in remediation and new-build projects.
• Promote Dura’s sustainability, fire compliance and circular economy credentials to support design and ESG objectives.
• Proactively establish and nurture connections with potential clients, actively seeking out new projects to create and expand sales opportunities. Use the Glenigan system and other resources to research, interrogate and qualify leads, taking advantage of every chance to turn a lead into an order.
• Participate in on-site visits with customers or specifiers, providing valuable insights and expert assistance tailored to their needs.
• Offer specialised technical advice on the application of our products, ensuring clients make informed decisions.
• Demonstrate efficiency in managing leads, opportunities, and sales orders through our CRM system, streamlining processes for enhanced productivity.
• Skillfully identify and leverage cross-selling and up-selling possibilities to elevate overall sales performance.
• Cultivate a positive and harmonious work environment by fostering strong relationships with teammates and promoting collaboration and mutual support.
• Deliv…