Account Manager

VANRATH is working with a well established print and design business in Belfast on the appointment of an experienced, commercially minded Account Manager to join their Client Services team.

This is a key role, working alongside the existing account managers to manage and grow a portfolio of clients across the print and design studio side of the business. It will suit someone with a strong print background (design studio experience an advantage too) who understands the pace of a busy design and print environment and can confidently run client relationships, enquiries, quotations and projects from first contact through to delivery.

This is not simply about managing existing orders. You will be expected to spot opportunities, grow accounts, re-engage lapsed customers and turn new inbound enquiries into revenue, working closely with the design and production teams to keep the service high quality and commercially focused throughout.

• Permanent, full time
• Belfast, office based
• Monday to Friday, 8:30am to 5:00pm

The Role

Key responsibilities include:

• Take ownership of a portfolio of existing client accounts, building strong, long term commercial relationships
• Act as a key point of contact for clients by phone, email and in person
• Understand each client's business and challenges, identifying opportunities to add products and services
• Develop accounts through cross-selling, upselling and regular contact
• Re-engage lapsed and inactive clients to generate new opportunities
• Respond quickly and professionally to inbound enquiries and leads
• Recommend the right print, design and production solutions and prepare accurate, commercially viable quotations
• Follow up quotations and opportunities through to conversion
• Maintain an organised pipeline, keeping leads and follow-ups on track