Director Client Management

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** JOB TITLE**:
Director - Client Management, Transaction Banking Solutions
** LOCATION**:
London or Newport
** HOURS**:
Full-time
** SALARY**:
Competitive Package## ##
** What you'll be doing:
** This senior client management leadership role in Transaction Banking Solutions is passionate about retaining, growing, and deepening strategically important client relationships. These relationships span Merchant Services, Commercial Cards, and Open Account products. You'll line manage client managers responsible for Merchant Services, Commercial Cards and Open Account products, ensuring clear ownership of client outcomes, strong portfolio discipline and consistent commercial delivery across these areas.

Bringing in-depth knowledge of merchant services, working knowledge of commercial cards and an understanding of open account solutions such as supply chain finance and receivables purchase. A key part of the role will be working with the wider Client Management and Commercialisation team to optimise activity across the team. This means joining up account planning, pipeline management, client engagement, proposition feedback and service improvement activity so that effort is focused on the right clients, the right opportunities and the best overall outcomes for clients and the bank.

You'll bring relevant experience handling client relationships within merchant services, strong people leadership and a client-first commercial attitude and will be comfortable working across Sales, Product, Coverage, Risk, Operations, Technology, Legal and partner teams to connect client insight, product capability and commercial priorities. ##
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* Key responsibilities:

*** Lead and develop client managers across payment solutions, corporate card programs, and open account offerings, setting clear objectives, mentoring performance and building capability across the team.
* Work closely with the wider Client Management and Commercialisation team to optimise activity, align priorities, share insight and ensure client engagement is coordinated, purposeful and commercially focused.
* Embed consistent client management fields across the portfolios, including account planning, collaborator mapping, service reviews, retention activity, pipeline management, forecasting and growth tracking.
* Act as a senior merchant services specialist, using in-depth knowledge of acquiring, acceptance, merchant operating models, payment flows, scheme considerations, risk dynamics and the wider payments ecosystem to strengthen client conversations and internal decision-making.
* Apply practical knowledge of Commercial Cards and familiarity with Open Account solutions. These include supply chain finance and receivables purchase. Use this to identify connected client opportunities and support broader transaction banking conversations.
* Partner with Product, Sales, Coverage and Go-to-Market teams to shape cross-product opportunities, improve client outcomes and support sustainable income growth across Transaction Banking Solutions.
* Bring direct merchant services client management experience to complex client discussions, issue resolution, relationship planning and opportunity shaping across priority clients and sectors.
* Support the Head of Client Management and Commercialisation by translating client and market insight into actionable priorities for client engagement, commercial planning, proposition development and service improvement.
* Own the operating rhythm for managed teams, including portfolio prioritisation, people performance, pipeline governance, renewal inputs, RFP support, negotiation preparation and resolving customer concerns tied to material client risks or opportunities.
* Build effective working relationships with internal…