Insurance Representative, Customer Success Management

Insurance Representative

Location:

BELFAST, United Kingdom Department:

SALES AND DISTRIBUTION Belfast hybrid Salary-£26,826 with on target bonus 8% 25 days AL Free lunches onsite

Job Description Were recruiting for an Insurance Representative to join our NI Van Team! The role of the Insurance Representative is to deliver a consistent quality service to all customers to deliver profitable growth through new business sales and renewals. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events. What youll be doing:
Provide support in all aspects of the role regarding Commercial Insurance, to deliver key objectives as set out in the commercial business plan. Support the delivery of commercial profitability and sustainability, with strong premium and PIF. Deliver a professional, sales focused telephone based customer experience. Support full customer engagement and sales optimization through a combination of inbound and outbound telephony, together with fulfilment activity.

Ensure maximum value is realised from every customer engagement through full cross sell and upsell optimization. Promote simplification and facilitate self-service, customer-first convenience, with a human touch approach, eliminating inefficient, non-value activities. Support efficient prioritisation of workloads and resources to deliver key objectives, including product specific initiatives. Ensure adherence to all regulatory/legislative requirements and governance procedures/policies, to conduct business in a fully compliant manner.

Ensure adherence to expense procedures. Participate in cross functional departmental projects when required. Identify market trends through local data analysis and provide feedback / insight for change consideration.

What we're looking for:

No experience required, all we ask for is great customer service skills as customers are at the heart of what we do and if you're as passionate about helping customers as we are, youre already one step closer Friendly tone & good communication skills Resilience and persistence to meet sales targets Computer literate, with the ability to effectively learn the navigation of multiple systems 5 GCSEs at Grade C and above including Maths and English) or education equivalent This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.

As a precondition of employment for this role, you must be eligible and authorized to work in Ireland and/or the United Kingdom. What we offer One of the best things about joining AXA is our rewards package. At AXA Ireland, were appreciative of the people who work for us and our rewards package reflects that. You can expect to receive:
Competitive salary with annual review Annual company & performance-based bonus Contributory pension scheme (up to 10% employer contributions) Life Assurance Generous annual leave plus Bank Holidays AXA employee discounts Education support and plenty of learning opportunities AXA is proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We are therefore happy to discuss flexible working arrangements, should this be a requirement for you.

At AXA, we want to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal…