Principal, Client Relationship Management

Innocap is the leading Dedicated Managed Account Platform (DMAP) globally, providing institutional allocators with a superior way to structure, access, and oversee their alternative investments. With over US $125 billion on the platform and more than 530 employees across the globe, we are transforming how allocators access and manage alternative investments. Powered by our people, processes and purpose‑built technology, Innocap is seeking forward-thinking individuals to join us on our exciting journey.

At Innocap, you won't just manage what’s here today. You’ll build what comes next. Here, careers are about building, not maintaining. We give our people the freedom to think boldly, move quickly, and create real impact with less red tape. Driven by transformation, trust and collaboration, we never settle for the status quo and are constantly finding better ways to serve our clients and actively shape the future of the investment industry.

At Innocap, your work makes a difference every day – and helps build what’s next for our clients, the industry, and your career. Because the future doesn’t build itself. We do.

Innocap is the leading Dedicated Managed Account Platform (DMAP) globally, providing institutional allocators with a superior way to structure, access, and oversee their alternative investments. With over US $125 billion on the platform and more than 530 employees across the globe, we are transforming how allocators access and manage alternative investments. Powered by our people, processes and purpose‑built technology, Innocap is seeking forward-thinking individuals to join us on our exciting journey.

At Innocap, you won't just manage what’s here today. You’ll build what comes next. Here, careers are about building, not maintaining. We give our people the freedom to think boldly, move quickly, and create real impact with less red tape. Driven by transformation, trust and collaboration, we never settle for the status quo and are constantly finding better ways to serve our clients and actively shape the future of the investment industry.

At Innocap, your work makes a difference every day – and helps build what’s next for our clients, the industry, and your career. Because the future doesn’t build itself. We do.

As a Client Relationship Manager, you will report to the Head of Client Relationship Management. In this role, you will develop a comprehensive understanding of Innocap’s business, clients, and Dedicated Managed Account platform, and will be responsible for managing and growing a portfolio of institutional client relationships by acting as a trusted advisor, coordinating internal teams, and delivering exceptional client outcomes.

• Managing a portfolio of complex institutional client relationships and developing structured relationship strategies and account plans.
• Grow client relationships and revenue by anticipating client needs and expanding engagement through new business development and strategic account planning.
• Ensuring overall client satisfaction by monitoring deliverables and making sure client concerns, needs, and priorities are properly communicated, addressed, or escalated.
• Building trusted relationships with senior stakeholders and decision-makers across client organizations, external managers, and internal Innocap teams.
• Coordinating effectively across Relationship Management, Platform Management, Investment Solutions, Operations, Treasury, Accounting, and Client Reporting to support strong client outcomes.
• Proactively identifying, communicating, and resolving client-related issues both internally and externally, including difficult conversations when required.
• Managing…