Senior Customer Success Manager

# Senior Customer Success Manager Review the role, location requirements, compensation details, and application process before deciding whether this opportunity fits your next career move.

Apply for this job View company

Remote from:
UKSalary:
GBP 73k–106k / yr Department:
Customer Support & Success Employment:
Full Time

Experience:

Director Published:
1 Oct 2026

Apply before:
31 Oct 2026

Listing views:
62

Application actions:
3

Application toolkit## Make your next move.

Prepare your resume, explore your fit, and draft a cover letter for this opportunity.

AI Summary## The role, at a glance.

This Senior Customer Success Manager owns a portfolio of complex SaaS customers and is accountable for adoption, value realization, retention, renewals, and expansion. The role requires independent commercial judgment, including executive business reviews, renewal negotiations, objection handling, and sourcing growth opportunities in partnership with Account Executives. Candidates need at least six years of consultative, customer-facing, or technical SaaS experience; cybersecurity, IAM, or enterprise IT experience is preferred.

The position is UK-remote, requires in-person onboarding in Toronto, and expects active use of AI to improve customer and commercial workflows.## Role DNAA quick view of the complexity, pace, ownership and collaboration implied by the job description.### Job Complexity5/5

Easy Hard### Pace & Pressure5/5

Relaxed Fast-paced### Autonomy Level5/5

Guided Full ownership### Communication Load5/5

Independent Collaborative
** AI insight
** This is a senior, commercially accountable CSM role managing complex accounts with minimal managerial oversight. Success depends on executive influence, security-domain credibility, strong forecasting discipline, and the ability to independently close renewal and expansion risks in a fast-paced environment.## Salary analysis

Estimated compensation compared with the broader UK market for similar roles.

Estimated job median

Below market**£89,500
** UK market range**£110k–£155k
** 0 £ 171k
** AI insight
** The disclosed annual base-salary range is £73,000–£106,000 GBP, producing an offer midpoint of £89,500 GBP; commission eligibility may increase total compensation but no commission amount is stated. For comparison, the estimated US market base-salary range for a senior enterprise SaaS Customer Success Manager with commercial expansion ownership and cybersecurity exposure is approximately $110,000–$155,000 USD, excluding variable compensation and equity.## Core skills

Skills and capabilities most closely associated with this opportunity.

Customer Success Management

SaaSEnterprise Account Management Customer Retention Renewals Expansion  Revenue Executive Business Reviews Cybersecurity Salesforce Gainsight
** Sample interview questions
** Opportunity details## About this role.
*** 1

Password is growing.
** We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
*** About 1

Password
*** At 1

Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today.

As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI…