German Speaking Account Manager - Hotels EMEA

Account Manager, Hotels EMEA (German Speaking)
UK (Remote)
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, Open Table, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at Open Table has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

About the jobOpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region. In this role, you will act as a trusted business advisor, bridging clients' operational needs with our innovative hospitality technology solutions. You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment.

Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap.

Responsibilities Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.

Ensure world-class customer satisfaction and support client operational needs by fully optimizing Open Table's technology for every hotel account.

Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.

Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.

Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.

Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.

Minimum Qualifications German Speaking to a business level profeciency5+ years of Account Management or equivalent experience.

Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.

Outstanding negotiating and communication skills.

An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.

Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.

Preferred Qualifications Account Management experience within a B2B SaaS or high-growth hospitality technology environment.

Business-fluent German language skills to support regional customers with clarity and cultural awareness.

Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.

Prior restaurant management or food and beverage (F&B) sales experience.

A genuine passion for the hospitality industry and technology.

Benefits and Perks Work from (almost) anywhere for up to 20 days per year Generous paid parental leave, vacation & time off for your birthday

Private health & dental insurance

Focus on mental health and well-being:

Company-paid therapy sessions through Spring Health Company -paid subscription to Headspace Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)Paid volunteer time Focus on your career growth:

Development Dollars Leadership development

Access to thousands of on-demand e-learnings

Travel Discounts inc. Bike2

Work, Season ticket loan Employee Resource Groups Income protection and life assurance

Employee Assistance Program - including 24/7 GP & free legal advice

Pension plan contributions

Discounted gym membership

Social events & Thursday happy hours

Free lunch 2 days per week

Work Environment & Flexibility At Open Table, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to…