Customer Success Specialist; French Speaking

French-speaking Customer Success Specialist - remote  in the UKAbout Teletrac Navman Teletrac Navman is a global provider of telematics and connected mobility solutions, helping businesses improve fleet performance, safety, and efficiency. We work with a wide range of enterprise customers across sectors including transport, construction and services, delivering technology and insight that helps them achieve measurable business outcomes.

We’re looking for a French-speaking Customer Success Specialist to own and grow a portfolio of strategic customer accounts across the UK and France.

This is not your typical Customer Success role. You’ll combine relationship management, problem-solving, operational coordination, and value delivery—acting as the trusted link between customers and multiple internal teams.

Many of these accounts are underdeveloped and under-engaged, meaning this role is a real opportunity to build relationships from scratch, drive adoption, and unlock significant growth potential.

If you’re someone who takes initiative, thrives in ambiguity, and enjoys figuring things out without being spoon-fed, this is where you’ll excel.

What You’ll Be Doing:

Account Ownership & Growth Manage ~5 key accounts (Gold/Platinum level, ~750K ARR)
Build strong relationships with French-speaking stakeholders across multiple business units

Drive retention, renewals, and long-term account growth

Turn disengaged customers into high-value partnerships

Customer Success & Value Delivery Use data and insights to tell a story and demonstrate value

Identify opportunities to improve customer outcomes and adoption

Act as a trusted advisor – not just a reactive support contact

Cross-Functional Collaboration Drive outcomes without direct authority across teams

Translate customer needs between French-speaking clients and internal teams

Coordinate with Sales, support, field service, and order management

Support onboarding, installation, billing queries, and service delivery

What We’re Looking For Must Have:
Fluent (professional level) French and English Experience in Customer Success, Account Management, or similar – (Mid to Enterprise level)
Background in recurring revenue environments (SaaS, telecoms, leasing, etc.)Strong problem-solving ability and logical thinking

Ability to engage and communicate with senior stakeholders (C-level exposure)
High levels of ownership, resilience, and follow-through

Experience in data-driven environments

Experienced with discussing data & analytics to customers

Comfortable making decisions  Nice to Have:  Experience in industries like telecoms, fleet, construction, or equipment leasing

Previous exposure to sales or cold outreach (helpful for building relationships from scratch)
Experience managing complex, multi-entity accounts

What Sets This Role Apart:  Autonomy from day one – you'll lead outcomes with access to resources, mentorship, and team support

Broad scope – customer success +  operational + commercial

Real impact – huge opportunity to grow accounts and shape relationships

Data-driven storytelling – you’ll use insights to influence decisions

Relationship-building opportunity– turning disengaged clients into loyal advocates

What Success Looks Like:
Within your first few months, you will:
Be operating largely independently

Have built strong relationships with your key stakeholders

Be driving renewals, retention, and growth across accounts

Delivering clear, demonstrable value to your customers

Be seen as a trusted partner, not just a supplier

Location & Travel:

UK-based role Travel to customer sites across the UK (quarterly)
Travel to France ~2–4 times per year

Why Join?
This is a role for someone who wants more than just “managing accounts.”You’ll step into a position where:
You can build something…