Business Relationship Manager

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Remote

Job : 205289

Ecclesiastical Planning Services, who are proudly part of Benefact Group, are looking for a Business Relationship Manager. This role will be remote / field based.

• Act as the main relationship lead for selected partners, building trusted relationships across executive, operational and branch-level stakeholders. This will include regular travel and face to face meetings at locations across the the UK.
• Develop and maintain strong relationships with key decision-makers, including COOs, Funeral Directors, Regional Managers, Area Managers and branch colleagues.
• Create and deliver joint growth plans aligned to strategic objectives, identifying opportunities to increase funeral plan sales, customer engagement and operational performance.
• Lead regular business reviews, providing performance insights, recommendations and updates on agreed objectives.
• Use sales, conversion and operational data to identify trends, risks and opportunities, turning insights into actions that deliver results.
• Drive funeral plan sales growth through colleague engagement, sales support, training and targeted campaigns.
• Represent partner needs and feedback internally, helping to shape business priorities and continuous improvement.
• Support the implementation and adoption of products, services and digital tools.
• Ensure effective governance and oversight of partner activity, maintaining compliance with regulations, customer outcome expectations and business standards.
• Represent EPS at partner events, conferences and industry forums to strengthen relationships and enhance the organisation's reputation.
• Manage and oversee Appointed Representative relationships, ensuring regulatory compliance and achievement of performance standards.

• Proven experience managing strategic partnerships or key accounts within a regulated commercial environment.
• Demonstrable ability to engage and influence stakeholders at all organisational levels, including executive leadership teams.
• Strong relationship management skills, with experience building long-term collaborative partnerships.
• Commercially astute with the ability to analyse performance data and convert insights into growth opportunities.
• Excellent communication, presentation and facilitation skills, suitable for both boardroom and operational environments.
• Strong understanding of sales development, colleague engagement and performance improvement initiatives.
• Knowledge of regulated sales environments and the importance of delivering positive customer outcomes.

• Any previous experience within the funeral sector would be advantageous.

• A competitive salary - let's discuss it
• Car allowance
• Group Personal Pension - up to 12% employer contribution
• Generous annual bonus scheme: on-target bonus between 6% and 24%.
• 25 days annual leave plus bank holidays, and a holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
• £200 annual personal grant to a charity of your choice
• Encouraged to take at least one volunteering day per year
• Employee Assistance Programme
• Full study support to gain professional qualifications
• Access to virtual GP
• Enhanced maternity and paternity pay

"You'll be joining a genuinely brilliant team that's ambitious, collaborative, and full of energy, but has never lost the close-knit, supportive culture that makes Ecclesiastical Planning Services such a special place to work. It's one of the best companies and teams I've had the privilege to be part of; we challenge each other, celebrate our successes, and always…