Customer Success Advisor - Commercial

Title:

Customer Success Advisor
- Commercial

Location:

Felixstowe Salary: £35000-£42000 Position Type:
Permanent, full-time Hours of work:
Monday-Friday 8.30am-5pm Our client, a leading UK rail freight and logistics company, are looking for a commercially driven Customer Success Manager to join their friendly team. The role As a Customer Success Advisor, you will be responsible for c ommercial accountability, growth and revenue responsibility, customer retention and engagement and onboarding and adoption activities. Main duties and responsibilities:

- Lead customer onboarding activity to accelerate adoption, maximise customer value, and support long-term account growth and retention.

- Develop trusted customer relationships through proactive engagement, ensuring customer needs are understood and translated into growth opportunities.

- Maintain accurate customer and commercial data to generate actionable business intelligence, supporting strategic account development, retention, and revenue growth initiatives.

- Drive adoption and utilisation of Freightliner Connect, enhancing customer lifetime value and strengthening customer loyalty and retention.

- Proactively promote Freightliner Connect's capabilities to identify upselling opportunities, increase customer engagement, and deliver incremental revenue growth.

- Support account development plans by identifying opportunities to expand customer spend, improve retention, and enhance overall commercial performance. Key Measures:

- Account Adoption of Freightliner Connect
- Drive customer adoption and utilisation of Freightliner Connect, embedding the platform within customers' operating models to increase engagement, retention and long-term account value.

- Lead adoption initiatives across strategic accounts, ensuring customers maximise the value of Freightliner CONNECT's capabilities and digital services.

- Develop and execute account adoption plans that improve customer engagement, strengthen relationships and increase platform utilisation. Commercial Performance Through Freightliner Connect:

- Leverage Freightliner Connect as a commercial growth platform, identifying opportunities to increase customer spend, improve retention and support revenue growth.

- Convert customer engagement and platform usage into measurable commercial outcomes, including account expansion, upselling opportunities and increased customer lifetime value.

- Monitor and analyse platform activity to identify commercial opportunities, improve customer performance and support strategic account development. General Volume and Revenue Generation
- Support the delivery of volume growth, revenue generation and margin improvement through proactive account management and customer development activities.

- Identify and cultivate opportunities within existing and prospective accounts to increase volumes, expand service utilisation and achieve commercial growth targets.

- Work collaboratively across Business Development, Sales and Service teams to convert opportunities into sustainable revenue streams and long-term customer partnerships.

Person Specification:

Relevant Industry or Role

Experience:

Proven background in a similar industry or role, demonstrating a strong understanding of the field. Commercial and Operational Leadership:
Possess good leadership skills, with the ability to communicate effectively both internally and externally. Financial Acumen:
Financially literate, with the ability to navigate and respond to daily commercial challenges. Collaborative

Experience:

Demonstrated experience working closely with account management and operational teams, ensuring effective collaboration by Sales Support Team to deliver results. Agility and Initiative:
Capable of working independently to drive the team, adapting to the day-to-day demands of the business to ensure success. Behavioural

Competencies:

- Approaches objectives with drive, energy, and enthusiasm.

- Proactive approach to work and uses own initiative to implement improvements.

- Sets high standards of work for self, and team, - High level of integrity and openness
- Energetic, highly motivated, in pursuit of business growth and success.

- Leads by example Benefits:
Pensions:
Access to a highly regarded final-salary (defined benefit) pension scheme. Workplace Perks:
Access to the company Life scheme, which provides retailer discounts, technology loans, and transport options Health & Wellbeing:
Health cash plans, dental packages, and private medical options (depending on…