Customer Success Manager

At Jam Pan, we help global organisations solve learning, talent and technology challenges. We're looking for a Client Success Manager to keep our clients happy, our partnerships growing and our business moving forward.

You'll own client relationships from end to end, making sure we're delivering value, spotting opportunities to do more and turning good relationships into long-term partnerships. You'll also manage our strategic partners and help us get smarter about how we manage clients, opportunities and growth.

This isn't just about keeping clients happy. It's about understanding what they need next, connecting them with the right solutions and making sure working with Jam Pan is a no-brainer.

• Build strong client relationships that drive retention, trust and growth.
• Keep clients engaged, happy and getting real value from working with us.
• Spot opportunities to grow accounts across learning, talent and technology.
• Lead client reviews, account plans and our Land & Expand Programme.
• Manage strategic partnerships and find ways to make them work harder.
• Work with Business Development to turn new clients into long-term partners.
• Keep our CRM useful, our data in good shape and our commercial team on track.
• Bring client feedback and fresh ideas into the business to help us do better.

• Experience in account management, client success or a similar relationship-focused role.
• A knack for building trust and making clients feel understood.
• Commercial instincts, you can spot an opportunity without turning every conversation into a sales pitch.
• Confidence managing senior stakeholders and juggling multiple relationships.
• Experience with CRM systems, account planning and growing existing business.
• Curiosity about learning, talent, technology and what clients might need next.

Most importantly, you'll care about doing right by clients, enjoy making connections and know that the best partnerships don't stand still.