Physical SOC Analyst, Strategic Security Design and Operations; SSDO

Amazon Web Services is a dynamic and rapidly growing business within  We provide a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries around the world. We provide organisations with building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more.

The AWS team is building and delivering the next generation of cloud computing that supports public AWS offerings like S3, EC2, and Cloud Front. We are innovating new ways of building massively scalable distributed systems.

Would you like to join a team of physical security professionals and conduct security operations in Amazon Web Services (AWS) spaces? The AWS Physical Security Operations Centre (PSOC) is looking for a motivated individual to work as an AWS Incident Response Team (IRT) Analyst.

What does an IRT Analyst do at AWS?

As an AWS IRT Analyst, you will employ physical security strategies and procedures in accordance with service level agreements concerning AWS security processes. You will work within the AWS PSOC while responding to physical security events affecting or threatening AWS physical infrastructure, associates, operations, and assets region wide. Daily responsibilities include physical access control administration, monitoring physical access control systems, monitoring a contracted guard force, report writing, intelligence gathering and distributing program wide notifications when necessary.

You will also manage internal and external email and phone communications, triage trouble tickets, handle incoming queries, and provide technical support to internal stakeholders.

The successful candidate should have a proven record of accomplishment of customer service, possess excellent verbal and written communication skills, and demonstrate good judgment while multi-tasking. The candidate will also be able to follow PSOC tasks, procedures, and utilise discretion when dealing with sensitive information. Most importantly the candidate will possess the appetite and inclination to continually identify ways to improve and raise the bar for security.

The AWS PSOC is a 24/7/365 operation and shift work will be required, including nights, weekends and holidays.

We are seeking motivated team members with a willingness to learn and experience in physical security operations covering areas such as: security operations centres, security dispatch centres, military or law enforcement. The IRT Analyst is a core element of the AWS PSOC, so if you would like to be part of a bar-raising physical security team, join us!

About the team

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

About the team About Amazon Security Diverse Experiences Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

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