Service Centre Call Advisor

Services Centre Call Advisor
Full-time (37 hours p/w)
Hybrid working
Salary: £24,242- £26,739pa
Yearly Salary Increments applicable
Job Reference: SCA/9925/0226

The successful applicant will join the Services Centre team dedicated to providing a high level of customer service. In this fast‑paced role, you will answer incoming calls from tenants, stakeholders and the general public and make outgoing calls to ensure excellent service delivery and problem resolution.

• 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays
• 6% employer pension contribution
• Hybrid working opportunities for relevant roles
• Death in service payment x3 annual salary
• 6 months’ paid maternity leave and 2 weeks paid paternity leave
• Bereavement leave
• Dedicated Health and Wellbeing champions/Mental Health First Aiders
• Learning and Development opportunities
• Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening.

Further information including the job description, personal specification and further benefits can be found on the link on

Completed application forms should be returned by 11.30pm on Friday 6th March 2026

Please be advised that failure to clearly state or reflect the essential criteria in your CV may result in your application not being shortlisted.

The successful candidate will be required to provide proof of essential qualifications and also provide documentary evidence of their eligibility to work in the United Kingdom. We are also committed to adhering to the Access NI Code of Practice/Service Level of Agreement in relation to requesting disclosure checks where appropriate and processing information in accordance with the code. Choice has a policy on the Recruitment of Ex-Offenders and it is available upon request (email: (Use the "Apply for this Job" box below).).

Please note, the Association reserves the right to create a reserve list following the interview process.

* If shortlisted you will be sent an email inviting you for interview, please check the email address you have provided on the application and also your junk mail folder*

NB:
The panel may enhance the criteria in order to facilitate short-listing of the post.