Advice Service Lead

Salary: NICS SO £37,694-£38,990 per annum

Job type: Full time, fixed term until 31 March 2028

Location: Skainos Centre, Belfast (option for hybrid working)

Closing: 16 March 2026 at midday

As Advice Service Lead (HOME Project), you will play a central role in developing and delivering innovative, bespoke housing advice services for communities whose needs are not always met by traditional provision. Reporting to the Head of Services, you will lead the service using an agile, responsive approach, ensuring it evolves through learning and operational insight.

Working closely with participation colleagues, you will integrate high-quality advice, lived‑experience participation, and strategic service development into a cohesive model. A key focus will be embedding peer advice and ensuring services are designed and delivered with, not for, the communities we support.

You will bring:

• good standard of educational attainment (including 5 GCSEs grades A*-C or equivalent) or similar demonstrated level of ability
• accredited qualification in housing, law or other social welfare area
• knowledge of housing legislation, policy and practice in Northern Ireland
• at least two years full‑time, or equivalent part‑time, experience working in an advice or development capacity with communities most vulnerable to social injustice
• at least 12 months full time (or equivalent part time) experience providing advocacy and representation, in the context of handling a challenging caseload, i.e. beyond advice only, signposting, referrals
• at least two years full‑time, or equivalent part‑time, experience in supporting people directly affected by an issue (peers or experts by experience) in a programme or service

Housing Rights has been helping people in Northern Ireland deal with housing and homelessness problems since 1964. We help people with their housing and homelessness problems through our helplines and advice work. We use their experiences to bring change and improvements with our policy work. We educate and inform others working in the housing and advice sectors to help their clients.

All our work helps us to achieve our vision 'when everyone has a home'.

We offer our people the following:

• hybrid and flexible working arrangements to support life‑work balance
• tailored learning and development plans to help you grow in your career
• a generous 25‑day annual leave allowance, plus 12 public holidays
• enhanced family‑friendly policies to support your journey with us
• a comprehensive employer pension scheme with free life assurance
• free parking and an accessible office location
• fun staff events to foster team spirit and engagement
• employee wellbeing services to support your health
• a supportive, inclusive, and collaborative work environment
• a values‑driven culture where your contributions truly matter

The closing date for this post is midday on 16 March 2026.

Diversity is valued at Housing Rights. Applications from all sections of the community are actively encouraged.

law housing social welfare social justice advocacy representation

Flexitime Fuel Allowance Paid Holidays Parking Pension Fund Laptop