Family Services Flaoting Support Case Worker

Overview

Case Worker - Family Services Floating Support - Belfast Outreach

Location - 449 Antrim Road
Contract - Fixed Term (17/10/26)
Hours - 14 Hours per week

Family Floating Support Service is a community based service working with families who have secured a home in the community having left our Residential family services but we also offer the service to other organisations. The service operates within the Greater Belfast and Lisburn area and can have referrals for support from organisations such as NIHE and Social Services, however families can also self refer to the service.

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:

• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities

• Enhanced Annual Leave – 35 days per year, increasing as your length of service increases
• Paid Sick Leave
• Company maternity & paternity pay
• Contributory Pension scheme
• Health Cash Back & Rewards Plan
• Christmas Savers club
• Bluelight discount card

Plus, many opportunities to learn and develop within the organisation

Do you have experience working with Children Families & the NI Social Housing System?

The aim of the role is to support and signpost service users into services that will improve their housing, health and wellbeing while improving the service users quality of life. This is achieved through the provision of engagement and individualised support plans, targeted interventions, signposting and group work. You will work proactively form strong relationships and gain service users' trust, striving to provide the best possible service levels at all times.

14 hours per week, rota based. Thursday and Friday - however this may change in the future as it depends on service user need.

To be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.

• Service user focus:
  To provide service user support in a person lead manner, which is both professional and respectful.
• Assess the safety and wellbeing needs of the service user and develop plans which address and reduce identified risks.
• In partnership with service users, to assess their needs and develop support plans, which are flexible and respond to the changing needs of the service users.
• To work with service users and relevant external agencies in order to deliver meaningful and effective key working
• To support service users to integrate with their communities in line with good neighbourhood principals.
• To advocate on behalf of service users to achieve the best outcomes for them.
• Provide outreach work within the community based on service delivery needs

• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• To undertake assigned duties regarding the overall health and safety and security of the service and utilize available security systems to manage risk relevant to the service.
• To ensure completion of all relevant wellbeing and health and safety checks

• Carry out service administration tasks such as; upkeep of client records, financial transactions, internal and external reports, incident and accident management and other record keeping relevant to the roles.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.

• To be a contributing team player, taking part in handovers, team meetings, core training, the…