Housing Support Officer

Overview

Annual salary: up to £29,856.80.

Location:

Belfast.

Contract:

Full time - Permanent, 40 hours per week, Monday to Friday. Salary includes a company vehicle and fuel card or £3,500 company car allowance.

Role:
Housing Support Officer at Mears, providing temporary accommodation support to asylum seekers while their claim is being assessed. The role combines housing management with person-centred support, addressing safeguarding and welfare needs, monitoring wellbeing, and maintaining accurate records for compliance. The post involves working within a team to deliver high-quality housing management and support across assigned regions, while coordinating with internal teams, external agencies, care providers and community organisations.

• Deliver a high-quality housing management and support service to service users, combining property management with person-centred support.
• Manage a portfolio of homes within an assigned region, ensuring properties are maintained to contractual standards.
• Coordinate move-ins, move-outs, voids and inspections; monitor compliance with key performance indicators; identify and manage risks.
• Identify service users  support needs through regular assessments and engagement; provide advice and assistance; support safeguarding and welfare needs.
• Collaborate with internal teams, external agencies, care providers and community organisations to ensure appropriate support is in place.
• Maintain accurate records for audits, compliance and reporting; uphold professional boundaries, resilience and a flexible approach.
• Travel between sites as required and work independently with initiative.

• Support asylum seekers throughout their application process, ensuring welfare and safeguarding needs are met.
• Provide practical and emotional support to individuals and families.
• Identify needs and put in place support packages to promote independence.
• Work with vulnerable and diverse client groups, including those with mental health needs or challenging behaviours.
• Carry out risk assessments and maintain accurate records for audits and compliance.
• Communicate effectively with colleagues, service users, local authorities, and partner organisations.
• Maintain professional boundaries while being approachable, empathetic, and supportive.
• Hold a full UK driving licence.

• Full UK driving licence held; willingness to travel between sites as required.
• Experience in housing management and/or safeguarding in similar settings is desirable.

• 25 days annual leave plus bank holidays.
• Company vehicle and fuel card; option for car allowance.
• Annual Mears Fun Day and volunteering leave in support of social value commitment.
• Staff perks with Mears Rewards (discounts on groceries, holidays, eye tests, Share save scheme, etc.).
• Family-friendly policies and access to EAP counselling.
• Background, Identity, Security checks are required; entitlement to work in the UK is required. Visa sponsorship is not offered.

Other notes:
All roles are subject to relevant background, identity and security checks including BPSS. Contact Beth Dunford () for application support. Mears is committed to diversity and inclusion and is a Disability Confident employer and supporter of the Armed Forces Covenant.