Tenancy Co-Ordinator

Tenancy Support Co-Ordinator - West Belfast

At Clanmil, we believe that housing is about people. We have way in the last 40+ years, with over 6,000 properties and are ambitious to continue to grow and provide great homes. Can you help us do that?

Tenancy Support Co-Ordinator
Based at Caffrey Hub, West Belfast
37 hours per week
£27,609.15-£31,000.47 per annum

About the role

Were seeking a Tenancy Support Co Ordinator to join Team Clanmil! You will be based in Caffrey hub, West Belfast covering schemes in the surrounding area. You will welcome new tenants to their homes, providing and explaining tenant handbooks, sign up new tenants and carry out home visits. Develop strong partnerships with organisations that promote and support our tenants e.g. floating support services, Advice NI, local councils and advocacy support You will respond to complaints of antisocial behaviour across including taking statements, reviewing cctv footage and supporting the Housing Officer to take enforcement action.

You will also Support older tenants to reduce social isolation, arrange activities to promote a sense of community.

A bit about you

You will have at least one years experience working in a housing, community, or support-based role, with a good understanding of how to signpost individuals to appropriate support services and external agencies. You will be proactive, compassionate, and confident in building positive relationships with people from a range of backgrounds.

You will be able to travel independently to meet the requirements of the role without reliance on public transport and demonstrate a flexible, practical approach to service delivery, ensuring support is provided effectively and sustainably. You will also be willing and able to respond to out-of-hours emergencies when required, showing initiative, resilience, and a commitment to achieving positive outcomes.

What we offer:

We strongly believe in our purpose and by joining our growing and vibrant company. In return, we offer a fantastic rewards package from generous annual leave, pension contributions and an award-winning work-life balance package which we are happy to tell you about.

Closing date: 8th September 2026 @ 11:59pm

Interview date: 18th September 2026

Clanmil Housing Association is an Equal Opportunities Employer

Recruitment records are held for two years as per our Data Retention Policy

The Association reserves the right to heighten the criteria based on demand.

Further appointments may be made from this competition should Clanmil positions become vacant which require the same eligibility criteria and have similar duties and responsibilities.