Thrive Early Family Adviser

About the job

Drumchapel Citizens Advice Bureau is looking for a highly motivated and experienced individual with the drive and enthusiasm to support the delivery of a high-quality advice and information service to the public. We are an established Citizens Advice Bureau with a strong reputation for delivering well-managed, proactive and quality-assured services, both directly and in partnership with statutory and voluntary sector agencies.

The Thrive Early Family Adviser will provide high-quality, holistic advice and casework to families with children under five as part of the Thrive Early programme, delivered in partnership by Citizens Advice Scotland, Home-Start UK and Save the Children UK. The role combines elements of a Generalist Adviser and Caseworker and will involve working closely with families who may experience barriers to accessing traditional advice services.

The postholder will build trusted relationships and provide tailored advice, advocacy and practical support to improve families' financial wellbeing and access to services. The postholder will work collaboratively with Home-Start colleagues and other project partners to provide coordinated whole-family support and will operate within Drumchapel Citizens Advice Bureau's established management, supervision and quality assurance arrangements.

• A minimum of one year's relevant experience within the advice sector.
• Experience of providing welfare rights, money, debt, generalist or other relevant advice and casework.
• Experience of managing ongoing client work or a caseload.
• Experience of using an electronic case-management or client-recording system.
• Experience of working with people who may be vulnerable, distressed or experiencing barriers to accessing services.
• Good communication and organisational skills.
• A commitment to delivering an excellent service to clients and to equality and diversity.