Outreach and Sustainment Officer

Outreach and Sustainment Officer (Housing)

Location:

East London

Contract:

3-Month Ongoing Contract

Hours:

36 Hours per Week (Flexible Working Pattern) Rate: £24.12 per hour Umbrella About the Role We are currently recruiting for an experienced Outreach and Sustainment Officer to join a dedicated Housing team in East London. This is an excellent opportunity to make a real difference by supporting people who are sleeping rough or at risk of homelessness. You will provide proactive, trauma-informed outreach, helping vulnerable individuals access accommodation, essential services, and ongoing support to enable them to achieve and sustain independent living.

Key Responsibilities Deliver proactive outreach to identify and engage people sleeping rough or at risk of rough sleeping. Carry out assessments of individuals' housing, support, and welfare needs. Provide practical advice, guidance, and signposting to housing, health, welfare, and specialist support services. Support individuals moving into temporary accommodation, supported housing, or independent living, helping them to settle and sustain their tenancy.

Develop person-centred support plans focused on improving long-term outcomes. Work collaboratively with internal teams and external partner agencies to coordinate effective support. Conduct welfare and safety checks, ensuring risks are identified and managed appropriately. Maintain accurate case records and ensure all work complies with relevant policies and procedures. About You To be successful in this role, you will have:
Experience working with people experiencing homelessness, rough sleeping, or complex needs. Knowledge of housing legislation, homelessness services, and safeguarding practices. Experience carrying out support needs and risk assessments. A trauma-informed, person-centred approach to supporting vulnerable individuals. Excellent communication and relationship-building skills. The ability to work independently while managing a varied caseload. Strong organisational skills and experience maintaining accurate case records.

If you're passionate about supporting vulnerable people and have experience within housing, homelessness, or outreach services, we'd love to hear from you. Apply today!