Resolutions Officer

Position: Housing Resolutions Officer
Brent, London £21.41 per hour (PAYE) / £28.19 per hour (Umbrella) We are currently recruiting for a Housing Resolution Officer to join a busy Housing Needs Service on a 3-month temporary contract in Brent, London . This is an excellent opportunity for an experienced housing professional to support vulnerable households and help drive successful move-on from temporary accommodation.

The Role As a Housing Resolution Officer, you will provide specialist housing advice and support to households in temporary accommodation, helping them secure suitable long-term housing options while ensuring compliance with legislation and council policies.

Key Responsibilities Provide housing options advice to residents in temporary accommodation and support move-on into settled housing Conduct home visits and maintain regular contact with households to assess needs and manage expectations Support residents in accessing private rented, social, and intermediate housing options Manage suitability assessments, reviews, and accommodation offers in line with legislation Investigate and respond to complaints, tenancy issues, and anti-social behaviour cases Work closely with landlords, housing providers, and internal teams to resolve issues and improve outcomes Identify and address tenancy breaches, fraud, or misuse of temporary accommodation Assist residents with benefits advice, employment signposting, and support services Ensure properties meet compliance standards , including health and safety requirements Maintain accurate records and contribute to performance reporting About You We’re looking for candidates with:
Strong knowledge of homelessness legislation (Housing Act 1996, Homelessness Reduction Act 2017, etc.) Experience working with temporary accommodation and vulnerable households Excellent communication and customer service skills , with the ability to manage challenging situations Experience in case management, tenancy enforcement, and housing advice Strong organisational skills and the ability to manage a demanding caseload Good IT skills, including experience with housing management systems A proactive and solution-focused approach to service delivery What’s on Offer Competitive hourly rate: £21.41 PAYE / £28.19 Umbrella Valuable experience within a respected London local authority Opportunity to make a genuine impact supporting residents in housing need Immediate start available If you’re passionate about housing and ready to take on a fast-paced, rewarding role, apply today to be considered.