Night-Time Counsellor

Reporting to: Clinical Care Team Manager

Contract Type: Permanent

Hours: 13.0

Shift Pattern: Friday night 9.00pm-10.00am

Location: Belfast offices

We are looking for a proactive, reliable, and fully qualified Counsellor that will provide an

efficient and effective telephone counselling service to all callers. The candidate will have

an ability to work with a variety of individuals and presenting issues, including those who

are distressed and/or at risk, and signpost appropriately.

As a Nighttime Counsellor, the key responsibilities associated with the job role include:

• Answer phone calls and carry out telephone screening assessments for individuals wishing to engage with PIPS services.
• Provide brief, goal-focused therapeutic support to service users.
• Conduct risk assessments and implement risk management plans, with the support of the Clinical Care Team Manager.
• Assess risk of harm to clients and take appropriate action.
• Facilitate a relaxed, friendly environment that maintains quality care and
• Manage individual and group programmes of care covering clients' social, emotional and physical welfare, alongside management.

• Inform referrers and other relevant health and social care professionals of assessment outcomes and service(s) for which client is referred.
• Help develop referral pathways to appropriate support services across the voluntary, statutory and community sectors.
• Liaise with Care Team Administration to maintain adequate stock levels.
• Communicate effectively with all professionals who also provide services to clients.
• Build and maintain effective communication with other voluntary, statutory and community organisations to promote the service and reach those most in need.

• Maintain accurate, up-to-date client records on the PIPS CRM system for all clients receiving a service.
• Store and maintain records in line with PIPS' professional and confidentiality procedures.
• Keep accurate statistics for all clients receiving a service.
• Adhere to all PIPS policies and procedures, including Health and Safety for oneself, colleagues and the public; take immediate action on serious risk, informing the Clinical Care Team Manager first.
• Work in line with current safeguarding requirements and NI legislation, and all other relevant legislative frameworks.
• Achieve the highest standards of safeguarding for families, children, young people and vulnerable adults in contact with PIPS services.
• Work in line with BACP good practice guidelines and the Ethical Framework for good practice in counselling.
• Attend clinical supervision regularly, in accordance with policy and procedures.
• Promote Equal Opportunities across all areas of work.

• Evaluate the impact of all work undertaken and contribute to the organisation's overall evaluation.
• Implement monitoring and evaluation systems to measure client satisfaction and service impact.
• Keep abreast of new research, practice developments, emerging programmes and
• Suggest and present ideas for improvement, and take an active role in their planning, implementation and evaluation.

• Attend personal review and appraisal meetings.
• Participate regularly in staff, team and project meetings.
• Participate in events, meetings, conferences and training as required and carry out training when needed.
• Continue to engage in ongoing professional development.
• Develop good relationships with staff and volunteers throughout PIPS.
• Manage own time effectively to meet deadlines, planning and organising work to align with personal and corporate objectives.
• Understand and contribute to PIPS' strategic objectives, and how the role supports them.
• Contribute to a cost-conscious, value-for-money culture, with awareness of and adherence to PIPS' budget.
• Uphold a personal and professional attitude and conduct in all interactions with colleagues and service users.
• Publicise and promote the organisation's aims and objectives.
• Carry out any other reasonable management request.

• Professional qualification in counselling
• Have a minimum of 100 hours post qualification experience of working with adults
• A high level of computer literacy and IT skills regarding common Microsoft platforms and applications.
• Accuracy and attention to detail.
• Excellent organisational skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness…