Night time Counsellor

Job Role: Carer Professions

Salary: £32,711.33 (pro rata) per annum

Hours per week: 13.00

We are looking for a proactive, reliable, and fully qualified Counsellor that will provide an efficient and effective telephone counselling service to all callers. The candidate will have an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk, and signpost appropriately.

• Answer phone calls and carry out telephone screening assessments for individuals wishing to engage with PIPS Charity services.
• Provide brief, goal-focused therapeutic support to service users.
• Conduct risk assessments and implement risk management plans, with the support of the Clinical Care Team Manager.
• Assess risk of harm to clients and take appropriate action.
• Facilitate a relaxed, friendly environment that maintains quality care and maximises client choice.
• Manage individual and group programmes of care covering clients’ social, emotional and physical welfare, alongside management.

• Inform referrers and other relevant health and social care professionals of assessment outcomes and service(s) for which client is referred.
• Help develop referral pathways to appropriate support services across the voluntary, statutory and community sectors.
• Liaise with Care Team Administration to maintain adequate stock levels.
• Communicate effectively with all professionals who also provide services to clients.
• Build and maintain effective communication with other voluntary, statutory and community organisations to promote the service and reach those most in need.

• Maintain accurate, up-to-date client records on the PIPS Charity CRM system for all clients receiving a service.
• Store and maintain records in line with PIPS Charity professional and confidentiality procedures.
• Keep accurate statistics for all clients receiving a service.
• Adhere to all PIPS Charity policies and procedures, including Health and Safety for oneself, colleagues and the public; take immediate action on serious risk, informing the Clinical Care Team Manager first.
• Work in line with current safeguarding requirements and NI legislation, and all other relevant legislative frameworks.
• Achieve the highest standards of safeguarding for families, children, young people and vulnerable adults in contact with PIPS Charity services.
• Work in line with BACP good practice guidelines and the Ethical Framework for good practice in counselling.
• Attend clinical supervision regularly, in accordance with policy and procedures.
• Promote Equal Opportunities across all areas of work.

• Evaluate the impact of all work undertaken and contribute to the organisation’s overall evaluation.
• Implement monitoring and evaluation systems to measure client satisfaction and service impact.
• Keep abreast of new research, practice developments, emerging programmes and social policy changes affecting clients.
• Suggest and present ideas for improvement, and take an active role in their planning, implementation and evaluation.

• Attend personal review and appraisal meetings.
• Participate regularly in staff, team and project meetings.
• Participate in events, meetings, conferences and training as required, and carry out training when needed.
• Continue to engage in ongoing professional development.
• Develop good relationships with staff and volunteers throughout PIPS Charity.
• Manage own time effectively to meet deadlines, planning and organising work to align with personal and corporate objectives.
• Understand and contribute to PIPS Charity’sstrategic objectives, and how the role supports them.
• Contribute to a…