Castlehill Bank​/Relief Worker

Salary: £13.31 per hour

Hours:

Casual, as and when required.

Location:

Castlehill, Dungannon, BT70 1JP

Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission? We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work.

Our values are based on four key principles:

• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities

If you choose to work for Depaul

Castlehill is an innovative service that provides temporary accommodation across 22 self‑contained flats, including six designed for shared living. We support people with complex needs—often linked to homelessness, mental health challenges, or substance use—by offering a stable, secure environment where they can begin to rebuild.

Our team delivers tailored, low‑to‑medium intensity support, helping residents develop essential life skills, maintain their tenancy, improve their wellbeing, and move confidently toward long‑term, sustainable housing. Working at Castlehill means being part of a compassionate service that empowers people to regain independence and stability.

You will be a member of a multi-disciplined team using holistic approaches to support

Depaulservice users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaulhas a commitment to service user participation and to empowering our service users to manage their own lives.

• To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement
• Ensure the practical needs of our services users are met on a day to day basis. Where necessary, supporting service users with meal preparation, laundry and general upkeep of their living space.

• Ensuring service users records are being maintained

• To provide colleagues with timely and accurate communication relating to service users.

• Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans i.e. undertakes activities identified by caseworkers that supports service users in meeting their personal goals. For example; financial, creative or educational activities and assistance to communicate with others
• To ensure that Health and Safety standards are met within the service in accordance with Depaul’s Health and Safety policy and procedures.
• Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices

• To ensure all health & wellbeing and building checks are completed and recorded in line with local procedure and Depaul policy

• To identify building defects in line with organisational health and safety standards

• To ensure that Health and Safety standards are met within the project in accordance with Depaul’s Health and Safety policy and the services risk assessments.
• Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User’s files, OTIS, Incident and Accident Reporting etc.
• To remain vigilant to IT and cyber risks and comply at all times with Depaul’s IT Security policies.
• To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent
• To at all times undertake your role in a professional manner maintaining a…