Support Worker, Community Support Services

Are you passionate about making a real difference in people's lives? Harmoni is seeking a dedicated and compassionate Support Worker (Days) to join our team at the Utility Street Men's Hostel (low/medium risk) in Belfast. This is a fantastic opportunity to provide person-centred, trauma-informed support to single men experiencing homelessness.

Situated just off Donegall Road in Belfast, Utility Street Men’s Hostel provides temporary and supported accommodation for single men experiencing homelessness. The 59-bed hostel aims to support residents on their journey back to independent living within their own communities.

In this vital role, you will be a key part of a supportive team, working to promote safety, dignity, and independence for our residents. You'll help individuals on their journey back to independent living by developing support plans, managing risks, and offering practical assistance.

Key responsibilities include:

• Welcoming and supporting residents from admission through to their move-on accommodation.
• Developing and reviewing person-centred, outcome-focused support plans.
• Providing practical guidance on independent living skills like budgeting and healthy living.
• Working collaboratively with external agencies to coordinate support and advocate for residents.

If you have experience in a similar setting and a commitment to quality care, we want to hear from you!

As a Support Worker at Harmoni, your day-to-day will be dynamic and deeply rewarding. You'll be the first point of contact for residents, providing not just practical support but also a listening ear and encouragement. You'll manage individualised support plans, help residents access health and housing services, and facilitate their journey towards independence.

What makes this role truly special is the chance to see the impact of your work. You'll be part of a close-knit, collaborative team dedicated to our values of dignity, respect, and learning. It's more than a job; it's an opportunity to empower individuals and help rebuild lives within a supportive and values-driven organisation.

Working hours are 37.5 per week on a rota basis, Monday to Sunday.

Note:

this position is subject to an enhanced with barred list AccessNI check. Copies of the relevant policy on the recruitment of ex-offenders, handling and storage of disclosure information as well as the AccessNI code of practice are available on request. Please note that having a criminal record will not necessarily be a bar to obtaining a position with Harmon

I.

At Harmoni
, we believe in unlocking potential through compassionate care and person-centred support across Northern Ireland.

We empower individuals living with disabilities and those experiencing homelessness to lead fulfilling, independent lives. Through services like Strickland’s Care Village and Utility Street Men’s Hostel
, we deliver tailored care, safe accommodation, and meaningful community connection.

Our core purpose is simple yet vital:
improving quality of life with dignity, warmth, and respect.

Join us to make a genuine, lasting difference every single day.

• GCSE English and Maths at grade C (or equivalent), or a commitment to undertake relevant training.
• Level 2 Qualification in Health and Social Care or equivalent, or a commitment to undertake relevant training.
• Strong, effective communication and IT skills.
• Ability to maintain accurate and confidential records.
• Ability to work in stressful and challenging situations, sometimes as a lone worker.
• Ability to prioritise workload, adapt to change and be self-motivated.
• Reliable, positive attitude, punctual and flexible.
• Demonstrate understanding of workplace values:
  Dignity & Respect, Learning & Reflection, Working Together, Commitment to Quality Care and Support.
• Good administrative and numerical skills.

• Level 3 Qualification in Health and Social Care or equivalent.
• Experience with trauma-informed care practices.
• A minimum of 6 months experience working within a hostel setting or supporting people with complex needs in a residential setting (paid or voluntary).
• Awareness of the legislative requirements for working with adults at risk of harm or in need of protection.

• Prioritisation
• Problem Solving
• Adaptability to Change
• IT skills
• Risk Assesment
• Working Under Pressure
• Teamwork
• Communication
• Numeracy and Literacy
• Empathy
• Paperwork and Record Keeping
• Administrative skills
• Experience working with vulnerable people