ServiceNow ITSM Developer

We are Systematix and we are currently looking for a Service Now ITSM Developer for our life sciences client.

ABOUT THE PROJECT
Our client is a global life sciences organization undertaking a large-scale Service Now transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing Service Now as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint.
The Service Now ITSM Developer will play a key role in designing, developing, configuring, and supporting enterprise Service Now solutions that enhance operational efficiency, automate service management processes, and improve the overall user experience. Working closely with Business Analysts, Solution Architects, Project Managers, and platform teams, you will develop scalable solutions that align with Service Now best practices, ITIL standards, and enterprise governance requirements.

ABOUT THE RESPONSIBILITIES
As the Service Now ITSM Developer, you will be responsible for developing, configuring, and maintaining Service Now applications and integrations to support enterprise ITSM processes. You will collaborate with cross-functional teams to translate business requirements into scalable technical solutions while ensuring platform stability, security, and maintainability. The successful candidate will contribute throughout the full software development lifecycle, from solution design and development through testing, deployment, and ongoing platform optimization.

Responsibilities include:

• Develop, configure, and customize Service Now ITSM applications, workflows, business rules, client scripts, UI policies, and automation
• Design, develop, and support core Service Now modules including Incident, Problem, Major Incident Management (MIM), Change, Request, Service Catalog, Knowledge Management, CMDB, and Service Portal
• Collaborate with Business Analysts and stakeholders to analyze business and operational requirements and translate them into scalable Service Now solutions
• Develop and maintain integrations between Service Now and external enterprise applications using REST APIs, SOAP web services, Integration Hub, and related integration technologies
• Perform platform administration activities including user administration, roles, groups, ACLs, Service Portal configuration, and platform maintenance
• Support CMDB configuration and data management activities to ensure platform integrity and service visibility
• Develop and execute unit testing while supporting system integration testing, regression testing, and quality assurance activities
• Troubleshoot application defects, performance issues, and platform-related incidents while identifying opportunities for optimization
• Produce and maintain technical documentation including solution designs, configuration records, technical specifications, and operational procedures
• Collaborate with Enterprise Platform teams, architects, and project leadership to ensure alignment with Service Now architecture, governance standards, and development best practices
• Apply ITIL principles and Service Now best practices to improve service delivery, automation, and operational effectiveness
• Contribute to continuous platform improvement by recommending enhancements, automation opportunities, and development standards

ABOUT THE QUALIFICATIONS

• 5+ years of hands-on Service Now development experience supporting enterprise implementations
• Strong experience developing and configuring Service Now ITSM modules including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, CMDB, and Service Portal
• Experience developing integrations using REST APIs, SOAP web services, MID Servers, and related integration technologies
• Strong understanding of Service Now platform architecture and development best practices
• Experience supporting platform administration including ACLs, roles, groups, user management, and security configuration
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work effectively…