Airside Ramp Team Leader International Airport

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us!

As a Swissport Airside Team Leader
, you will play a vital role in our airport operation. You will motivate, engage and inspire staff to deliver the best possible service as well as maintain excellent relationships with customers and authorities.

• Supervise/allocate tasks including reporting absences and overtime.
• Plan and deploy resources to ensure rosters meet customer and operational requirements.
• Develop an open feedback culture by managing the performance of employees and ensure workplace standards are maintained.
• Ensure compliance with all Swissport corporate safety and security procedures to meet or exceed regulatory standards and deliver the desired customer service experience.
• Maintain up-to-date manuals and documentation as required.
• Build and maintain relationships with customers and Airport Authorities.
• Encourage consistency and collaboration by ensuring clear communication at all levels, including staff briefings, shift handover meetings, one‑to‑ones, and completion of relevant reports.
• Ensure compliance with Swissports SOPs and policies.
• Ensure maximum efficiency in the operation of inbound and outbound flights.
• Resolve conflicts and irregularities and take appropriate action.
• Be responsible for maintenance of assigned equipment and materials.
• Contribute or assist with local emergency plans.
• Other duties as assigned.

• Flexible to work a variety of shifts (days, evenings, nights, weekends, and public holidays).
• Ability to speak and understand the English language.
• Ability to travel to the airport when public transport is not available.
• Ability to follow processes and procedures and apply a flexible approach when required.
• Willingness to work in inclement weather.
• Capable of working in a manual environment and lifting up to 32 kg throughout a shift if required.
• Capable of working as part of a team in a challenging environment.
• Previous experience working in an aviation environment is desired.
• Experience leading teams.
• Excellent organisational and planning skills.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office.
• Possesses a full driving licence.

• Completing three years of continuous service, typically.
• Attaining competency in all basic, intermediate, and advanced tasks and duties.
• Understanding and accepting the requirement to undertake additional duties and responsibilities associated with the seniority of this role.
• Demonstrating competent supervisory skills and/or attending the relevant supervisory skills course(s).
• Further progression or promotion subject to successful application to job vacancies arising.