CPOT​/Car Park Operative

JOB TITLE:

Car Park Operative
DEPARTMENT:
Commercial / Car Parks
REPORTING TO:
Car Park Manager
HOURS OF WORK: 42 hours per week on a 12-hour shift system of 2 days and 2 nights (7am-7pm and 7pm-7am)
Job Purpose:
Provide an efficient service to all Car Park customers in accordance with company policy and procedures and to offer excellent customer service at all times.
Main Duties:
Report to the Car Park Manager and support all aspects of the Car Park operation including the following:

• To maintain a high professional standard of customer services at all times, including customer queries, jump starting vehicles, providing directions, securing vehicles, etc.
• To staff and operate the car park equipment and undertake all duties in the car park, after full training, to ensure the efficient operation of the business.
• Provide relief driving cover and support as required to the driving operations of the car parks, for example, minibus driving for the Park & Fly car parks. This will include fulfilling any driving related training as provided by the Company, e.g. Category D1 licence, CPC training etc.
• Ensure all cash handled is conducted in an efficient and secure manner and register any cash received i.e. (cash, cheques, credit transfers) onto the car park recording system.
• To maintain excellent housekeeping practices within the offices and car park areas such as litter collection.
• Liaising with BIA Control Centre/airport Police e.g. regarding, reporting of incidents, accidents, conditions of road surfaces, etc, which may require recording for audit trail purposes.
• To conduct car park audits as per the Car Park auditing programme, including daily inspection of company vehicles.
• Process customer pre-bookings and respond any queries in an efficient and timely manner.
• Ensure that all Statutory and Company regulations regarding health and safety, fire and security are followed to protect airport users, staff members and the business interests of the Company.
• Respond/assist to any emergency appropriately, and participate in any Emergency Exercise, as detailed in the Emergency Orders within the aerodrome manual.
• Understand the company vision and pro-actively engage in its values:
  Integrity, Inclusiveness, Leadership, Teamwork, Safety & Security, Communication and Positivity, through the Performance and Development Programme.
• The above duties are not exhaustive and the Company may require you from time to time to undertake any reasonable tasks with your capacity.

• To maintain a high professional standard of customer services at all times, including customer queries, jump starting vehicles, providing directions, securing vehicles, etc.
• To staff and operate the car park equipment and undertake all duties in the car park, after full training, to ensure the efficient operation of the business.
• Provide relief driving cover and support as required to the driving operations of the car parks, for example, minibus driving for the Park & Fly car parks. This will include fulfilling any driving related training as provided by the Company, e.g. Category D1 licence, CPC training etc.
• Ensure all cash handled is conducted in an efficient and secure manner and register any cash received i.e. (cash, cheques, credit transfers) onto the car park recording system.
• To maintain excellent housekeeping practices within the offices and car park areas such as litter collection.
• Liaising with BIA Control Centre/airport Police e.g. regarding, reporting of incidents, accidents, conditions of road surfaces, etc, which may require recording for audit trail purposes.
• To conduct car park audits as per the Car Park auditing programme, including daily inspection of company vehicles.
• Process customer pre-bookings and respond any queries in an efficient and…