Support Officer; Hybrid

Position: Support Officer (Hybrid)
Location: Boom

Salesforce Support wanted for an international end-user. The company is working with 7 different Salesforce products in 10 different regions.
If you want exposure to a genuinely complex Salesforce environment, this is it.

You'll own the ticket queue, triage user issues, write clear requirements, and pass them to the implementation team. Acting as a proxy product owner, you'll sit close to the business — speaking directly with users and stakeholders, understanding their needs, and translating them into structured, actionable inputs for the delivery team.

First-line support to users and stakeholders via a ticketing system
Analyse user and stakeholder needs and document them as clear requirements for the implementation team
Contribute ideas for process improvement within the Salesforce environment
Stay current with Salesforce product developments and flag relevant updates to the right people

Salesforce Certified Platform Administrator or equivalent certifications.
~2+ years of experience working with Salesforce in a similar position.
~ Comfortable working at pace in a collaborative, international environment
~ English required;
French or Dutch is an advantage
~

Experience with Field Service processes is a bonus