Tailoring; Repairing​/Alteration​/Upcycling Specialist

Position: Tailoring (Repairing/Alteration/Upcycling) Specialist
Location: Antwerpen

UNIQLO is the leading brand of the Fast Retailing Group, the third-largest apparel retailer in the world. UNIQLO respects the individuality and lifestyle of all customers and takes pride in creating high quality, long-lasting, innovative clothing at an affordable price.

At this store, we will deliver to our customers exclusive services such as clothing repair, upcycling, embroidery, and tailoring services as part of our sustainability activity. We are now looking for a Tailoring Specialist to join our team! This role is ideal for anyone who has experience in customising clothes or with a fashion education background.

Hours:

Full Time (35h)
Starting Date:  As soon as possible
Flexibility:  You are flexible to work Saturdays and across various shifts
Salary:  Competitive compensation

What is your purpose?
Altering length of trousers, skirts, sleeves and embroidery
Upcycling (Sashiko, darning etc..)
Discussing alteration or repair requirements with customers to ensure that their specifications are met
Accurately recording customer's measurements, instructions and preferences
Comply with store policies and procedures to ensure smooth operations and minimise loss
Collaborate enthusiastically with all team members and offer to support them when needed to form a united high performing team
Relay the voice of customers about products and services to company management to continue to make our business relevant for the customers of today and tomorrow
When needed be able to support store operation task to make sure we have the best store possible for our customers
Greet and advise our customers on the sales floor, in the fitting room and at the checkout in order to offer exceptional customer service
Maintain a clean and tidy sales floor allowing our customers to experience the UNIQLO universe
Process deliveries and set up items on the sales floor to ensure their enhancement
A percentage of the tailor's time (e.g. 25%) will be devoted to pure store task

Who are our Tailoring specialists?
You have the right to work in Belgium. We do not sponsor work visa.
You speak Dutch and basic English.
You are flexible to work Saturdays and across various shifts.
You come from all walks of life – no fashion or retail background necessary.

What are we offering?
Promotion and pay increase opportunities every 3 months
Structured training to enhance your tailoring skills where we will collaborate with external partners
Self-evaluation and manager's evaluation system to ensure you do not stop developing
Highly diverse and inclusive team environment
Competitive compensation and benefit package; includes staff discount, employee of the month award, bi-annual customer service excellence award with a trip to Japan, paid time off to volunteering for a good cause

Customer Experience, Upcycling, Customer Service, Web-Est, Delivery, Check-out, Business, Offering Support, Potential Clients, Repairing, Measurements, Clean and Tidy, Customer Sales, Greet customers, VOS, Alterations, Embroidery, Flexibility, Store Policies, Operations, Offering Support, Service, Repairing, Fashion Retail, Shop Floor