Customer Order Management Representative

Are you passionate about delivering exceptional service and ensuring a smooth customer experience from order to delivery? Do you thrive in a dynamic environment where digital systems and accuracy make the difference? Then you might be the new team member we are looking for!

• Accurately process incoming customer orders and keep customers informed throughout every step of the order flow.
• Proactively monitor the status of customer orders, address any discrepancies, and provide swift solutions in collaboration with internal teams.
• Work with digital systems and ERP tools daily to input, update, and track orders and related data.
• Serve as a reliable point of contact for customer inquiries about products, deliveries, and order status.
• Continuously seek improvements in our order management processes by sharing ideas and taking initiative for optimizations.
• Collaborate closely with warehouse, logistics, and other relevant departments to ensure seamless order fulfillment and excellent service.

• Solid experience in customer order processing, order administration, or a similar function.
• Proficiency with ERP systems (such as SAP, Navision, BC, or similar) and digital order management platforms.
• Strong affinity with digital tools and the drive to further develop these competencies.
• Excellent communication skills in Dutch and English; additional languages are a plus.

• You are solution- and customer-oriented: you empathize with the customer and always go the extra mile to help.
• Proactive and eager to take initiative, you spot opportunities and address challenges without waiting to be asked.
• Detail-oriented and precise, you ensure data and processes are handled correctly the first time.
• A team player who enjoys working collaboratively, but can also take responsibility independently.
• You identify with Overseas’ values: mutual respect, transparency, team spirit, and continuous improvement.

• A stable yet rapidly growing international logistics leader with a commitment to innovation and service excellence.
• Room for initiative and personal input – your ideas really make a difference here.
• A close-knit, informal team culture where colleagues support each other.
• Extensive opportunities for personal and professional growth, including in-house training.
• Attractive salary and benefits, with the prospect of a permanent contract for strong performers.
• Diverse, inclusive workplace welcoming candidates of all backgrounds, ages, and experience levels.

If you want to play a key role in our digital transformation and help drive customer satisfaction, we want to meet you! Apply now with your resume and motivation via our application form. We look forward to welcoming you to our passionate team!