Customer Service Coordinator

Overview

Job Description:

Customer Service Coordinator for Systems & Software group in Diegem, Belgium. You'll be the go-to person for our customers in industries like chemical and life sciences, handling all service-related questions and requests. Whether it's resolving issues, scheduling work, or planning logistics for our service teams, you’ll play an essential role in making sure everything runs smoothly and our customers are satisfied.

• Serve as the primary contact for customer inquiries in Belgium and support the Netherlands office via phone and email.
• Coordinate team communication for resource and schedule planning.
• Track and follow up on customer issues with local and international support teams.
• Record all customer communications accurately.
• Schedule activities and site visits for approximately 25 field service engineers.
• Organize preventive maintenance and collaborate with the Benelux team.
• Arrange shipments and handle returns in coordination with the Aftermarket team.

You actively listen and check for understanding, and you adjust communication content and style to meet the needs of diverse partners.

You are organized and plan effectively, keeping details in check while juggling multiple tasks. You understand what customers need and enjoy finding ways to optimize work processes for better results.

You create teamwork allowing others across the organization to achieve shared objectives.

• Bachelor’s degree (preferably in a technical field) or equivalent experience.
• Proven customer service-related experience in a B2B technical environment.
• Strong skills in handling phone calls and complaints.
• MS Office tools and Management systems.
• Fluency in Dutch and English, both spoken and written.

• Ability to work within a complex matrix organization and collaborate across business units.
• Experience with Oracle Cloud.
• Fluency in French language.

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. We invest in your success through mentorship, training, or leadership opportunities to help you thrive and make an impact. We believe diverse teams, working together, are key to driving growth and delivering business results.