Technology Product Manager CRM

• IT
• Business Solutions
• Database
• AI & Machine Learning
• Data & Analytics
• Enterprise Applications & Systems
• Staff
• Project Management

Sales
Marketing
Business Development
IT
Business Solutions
Database
AI & Machine Learning
Data & Analytics
Enterprise Applications & Systems
Staff
Project Management

Team Leader – Bachelor's Degree (HBO, WO) – Permanent – Full time – 2340 – Beerse, Belgium

This role entails regional responsibilities for the EMA region (Europe, Middle East, Africa), leading and executing pivotal business technology projects on and around our CRM platform. Supporting sales, marketing and digital, in this leadership role, you will oversee all aspects of our CRM platform, including driving projects from conception to completion, establishing and managing a development team, ensuring technical solutions address business challenges with measurable outcomes and metrics, creating and implementing a cohesive technical roadmap aligned with key business priorities on the CRM platform.

Additionally, you'll be responsible for presenting and aligning leaders on business and technology strategies, managing licenses, financials, and metrics, consulting and collaborating with various technology teams on project execution, overseeing design governance and reliability, and leading development teams to deliver innovative solutions that enhance user experience and achieve desired goals. The TPM will also collaborate closely with business and solution leads to drive integrated digital initiatives and programs within the CRM platform.

Qualifications:

• 8+ years of equivalent business or technology experience are required.
• 8+ years of experience in Digital, CRM, or Commercial-related technology positions, including multi-market deployments of a CRM platform delivering API-first architectures centered on mobile and web engagement solutions, is required.
• 5+ years of experience and operational understanding of , Microsoft Dynamics, or other CRM platforms, including their product offerings and capabilities, are required.
• 5+ years of experience in leading and driving the delivery of Agile projects with globally diverse teams is required.
• Completion of several full CRM implementations or complex IT projects from initiation, delivery to support is required.
• Experience in building a digital ecosystem, including user applications, solution and system architecture, integrations, and related data strategy and analytical capabilities, is desired.
• The ability to quickly learn complex business processes, understand and work across multiple business domains, and strong communication and critical thinking skills are required.
• Experience leading technical conversations, workshops, and work streams to consensus, conclusions, and actions is desired.
• Experience documenting user/system requirements and user acceptance testing scripts is required.
• Demonstrated ability to understand and articulate business requirements, direction, and initiatives, including the ability to balance requirements from an enterprise, sector, and franchise/region level, is required.
• Strong ability to build and maintain relationships at various levels, both inside and outside an organization, is required.
• Ability to stay organized and manage multiple priorities with professionalism is required.
• Proficiency in creating effective and engaging Microsoft PowerPoint presentations is required.
• Proficiency in Microsoft Excel in aggregating, summarizing, and presenting data is required.
• Familiarity with various IT programming languages and techniques, database platforms, ETL tools, cloud-based architectures, and mobility platform solutions is desired.

Preferred:

• Certified on a CRM platform.
• Experience working with Sales and Marketing Organizations.
• Experience in Medical Devices, Pharmaceuticals, or Consumer Packaged Goods industries.
• Experience in regulatory and compliance matters (GDPR, etc.).
• Experience working in a Shared Services IT Operating model where development and support services are provided by shared services organizations that support multiple functional and organizational units.
• Experience working in a regulated…