Dutch front office technical support - Hybrid model - Sofia Bulgaria

Dutch front office technical support - Hybrid working model - Sofia Bulgaria

Mercier Consultancy is thrilled to offer an opportunity for a Dutch Front Office Technical Support Specialist, located in Sofia, Bulgaria, with a hybrid working model. In this role, you will serve as a vital point of contact for our Dutch‑speaking clients, providing technical assistance and support related to our products and services.

• Provide technical support to Dutch‑speaking clients through various channels such as phone, email, and chat.
• Troubleshoot and resolve hardware and software issues effectively.
• Document technical issues and solutions in our support system.
• Advise clients on best practices and usage of our products.
• Collaborate with technical teams to elevate and resolve more complex issues.
• Engage in continual training to enhance your product knowledge and technical skills.
• Collect and analyze client feedback to provide insights for service improvements.

• Fluency in Dutch and English, both written and spoken.
• Strong communication and interpersonal skills.
• Previous experience in a technical support or customer service role is advantageous.
• Ability to troubleshoot technical problems and provide clear instructions.
• Proficient in using support ticketing systems and Microsoft Office Suite.
• Attention to detail and organizational skills.
• Ability to work independently and collaboratively in a hybrid work environment.

• Competitive Monthly Salary.
• Monthly Performance Bonus.
• Fully Paid Relocation Package (Flight, Transfer and Hotel).
• Private Health Insurance.
• Support in Finding Accommodation After Hotel.
• Fully Paid Training.
• And More...