Technical Information Officer Benelux F​/NL

Vacancies

Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra. We are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.

Here at Dechra, our values are embedded within our culture and thrive within our family of almost 2000 colleagues globally. From manufacturing to marketing, (D)edication, (E)njoyment, (C)ourage, (H)onesty, (R)elationships and (A)mbition are at the heart of our everyday operations and the way we do business.

As a Technical Information Officer, you will act as the primary contact for veterinary practices and the internal team regarding our veterinary product range. You provide accurate, timely information and support, while also monitoring and reporting pharmacovigilance (adverse events) in compliance with regulations.

So, what will you be doing? This role has a broad and varied remit and the successful candidate will have responsibility for duties including:

• Respond to product-related inquiries from veterinary practices (by phone and email).
• Register and process product inquiries and pharmacovigilance reports.
• Support the Marketing and Sales teams and maintain relevant databases.
• Identify trends in both product inquiries and pharmacovigilance reports, and take proactive action.
• Logging product defect complaints in the BOOST ticketing system.
• Consult with QA department about possible escalation of Product complaints.
• Communicating with the customer regarding the receipt, resolution, and analysis of the product defect complaint.
• Educate internal team about scientific product information.
• Support product managers.
• Translate technical information into USP's.
• Provide input for lunch & learns.
• Provide technical training to customers.

Here at Dechra we pride ourselves on being an inclusive employer and we embrace candidates from all walks of life. We're particularly keen to hear from those who have/are:

• Minimum of 2 years' relevant work experience, preferably in veterinary practice or a similar role.
• Strong administrative skills with attention to detail.
• Customer- and service-oriented mindset, with a genuine interest in supporting practices.
• Fluent in French, English (spoken and written).
• Knowledge of Dutch language (written and verbal) is desirable.

All applications received are reviewed by our internal talent acquisition team and we will get in touch if your skills and experience match what we're looking for. Should you not hear back from us within 28 days please don't be too disappointed - we may keep your CV on our database for any future vacancies which may be suitable and we encourage you to keep an eye on our careers site.

For any questions or queries, please contact us at