Solution Engineer

We’re looking for a Solution Engineer who can bridge the gap between product and prospect. We need someone who can uncover technical needs, participate actively in pre-sales conversations, craft tailored demos, and guide customers to the “aha” moment when Introw’s value becomes undeniable. You will serve as the technical expert throughout the sales cycle, helping prospects understand how Introw integrates with their CRM and transforms the way they generate partner revenue.

You will also support customers during onboarding by partnering closely with the Customer Success Manager to ensure a smooth and successful implementation. After onboarding, you will provide ongoing technical support and guidance, helping customers troubleshoot issues, optimize their setup, and fully realize the value of Introw.

About Introw

Introw is a B2B SaaS platform leveraging AI to transform how partnerships drive business growth. Since our launch in early 2023, we’ve become the go-to solution for hundreds of companies worldwide, turning partnerships into powerful revenue engines.

As we embark on our growth journey, we're seeking a dedicated full-time Solution Engineer/ Pre-sales professional to join our dynamic team. In this role, you'll work closely with the founding team, united in our mission to revolutionize ecosystem selling from conception to implementation. PS:
Contractors are welcome to apply!

Location

Our offices are located in the heart of vibrant, fast-moving Ghent, Belgium.

• Partner with Sales & Product to understand prospect needs, business objectives, and technical environments.
• Deliver tailored demos, deep-dives, and proof-of-concepts that clearly communicate Introw’s value.
• Translate complex capabilities into simple, outcome-focused explanations for both technical and non-technical audiences.
• Act as the technical bridge between Sales, Product, and customers aligning on requirements, integrations, and solution design.
• Analyze CRM setups and workflows to recommend effective use cases, architecture, and implementation paths.
• Address technical questions and objections throughout the evaluation process with strong troubleshooting and problem-solving skills.
• Support onboarding after signature by guiding initial configuration, CRM integration, and early adoption best practices.
• Resolve early-stage technical issues and collaborate with Customer Success for a smooth handoff into long-term management.
• Provide structured feedback to Product & Engineering and help build scalable demo flows, documentation, and repeatable processes.

• You are in love with the product: You have a deep passion for sales and technology and are eager to sell innovative solutions.
• You are in love with the narrative: You have an entrepreneurial spirit and are driven to achieve results.
• You’re a builder: You have an entrepreneurial spirit and are driven to achieve results.
• SaaS CSM
  
  Experience:
  
  You have a minimum of two years of experience in SaaS CSM, preferably with both SMEs and enterprise clients.
• Bonus:
  Bonus points if you have experience working with Hub Spot or Salesforce

On top of a competitive salary, we offer the following benefits:

• Macbook Air and iPhone
• Fully paid phone subscription
• Healthcare benefits plan
• Meal vouchers
• Awesome Introw merchandise
• Team drinks and events

If you’re excited about shaping the future of partner-led growth and want to make a real impact in a fast-moving SaaS startup, we’d love to hear from you.