Customer Experience Operations Manager

The person will be based in Zele (Belgium), Segovia (Spain) or Partille (Sweden), willing to occasionally travel across broader EMEA region.

The Customer Experience Operations Manager ensures seamless order management and digital integration between internal systems (ERP/PIM) and customer platforms (webstore, EDI). The role focuses on optimizing processes, automating workflows, analyzing sales and customer behavior data, and providing strategic business support. Collaboration across teams and continuous improvement are central to this position.

Core Responsibilities:

Order Management & Digital Integration

• Oversee end-to-end order processing, including EDI and webstore transactions.
• Ensure accurate and timely exchange of information between ERP/PIM and customer websites.
• Lead EDI integration projects, including partner onboarding, data mapping, and troubleshooting.
• Optimize webstore functionality and user experience for B2B customers.
• Monitor order flow, resolve bottlenecks, and drive continuous improvement.

Process Optimization & Automation

• Identify and implement automation opportunities in ERP and webstore processes.
• Standardize documentation and workflows across order management channels.
• Collaborate with IT and business teams to enhance integration and scalability.
• Promote adoption of self-service tools and digital solutions for customers.

Sales Analytics & Strategic Support

• Analyze sales and customer behavior data (pipeline, win rates, quotas) and build reports/dashboards for sales leadership.
• Synthesize insights from multiple sources (CRM, ERP, Power BI) to identify trends and recommend improvements.
• Support Voice of Customer (VoC) initiatives and customer feedback analysis to drive sales process improvements.
• Partner with cross-functional leads (Sales, Marketing, Finance, Operations) to coordinate campaigns, targets, and reporting frameworks.
• Work closely with Sales, Customer Care, IT, and external partners to ensure smooth operations.
• Onboard and train team members and customers on digital tools and processes.
• Serve as the point of contact for operational issues related to order management and digital integration.

Qualifications & Skills

• Bachelor’s degree in Business, Operations, IT, or related field.
• 3–5 years’ experience in order management, EDI/webstore integration, or digital operations.
• Strong knowledge of ERP systems (e.g., Dynamics), EDI standards, and webstore platforms.
• Analytical skills with experience in sales and customer behavior data analysis.
• Project management and process optimization expertise.
• Excellent communication and stakeholder management skills.
• Fluency in English is required. Additional spoken languages are highly valued.

• A permanent role in a stable, international company
• A collaborative and supportive team culture that values initiative and growth
• Opportunities for growth in both patron care and sales
• A competitive compensation package with attractive benefits

Would you like to join our team? Send us your CV.

E-mailadres *

Telefoon

Accepted file types: jpg, jpeg, png, pdf, Max. file size: 256 MB.