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Infrastructure Ticket Operations Lead
Job in
Town of Belgium, Belgium, Ozaukee County, Wisconsin, 53004, USA
Listed on 2026-01-10
Listing for:
OMP Belgium
Full Time
position Listed on 2026-01-10
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
As an infrastructure support coordinator, you are the first point of contact within the competence center. With your clear understanding of priorities, you review incoming tickets and allocate them to the appropriate sub‑team and the most appropriate resource.
You are responsible for:
- Receiving, triaging, and assigning infrastructure-related tickets.
- Routing tickets to the appropriate sub team (e.g., Delivery or Operations).
- Monitoring ticket progress and ensuring timely resolution.
- Escalating issues when necessary to maintain service quality.
- Contributing to continuous improvement of support processes.
- Executing small administrative tasks (e.g., ticket trend analysis and reporting).
- Executing small request for change (RFC) tasks following documented procedures.
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