Support Engineer – Technical Support

We are hiring a Support Engineer to strengthen a technical support team responsible for guiding customers through system issues, troubleshooting complex situations, and ensuring smooth operation of installed solutions.

You will handle client inquiries, provide expert technical assistance, and collaborate closely with internal engineering teams.

• Provide first-line and second-line technical support via phone, email, and remote tools.
• Diagnose and resolve hardware, software, system, and configuration issues.
• Document incidents, root causes, and solutions in the support system.
• Escalate complex problems to senior engineers or development teams when required.
• Assist customers with product configuration, system understanding, and correct usage.
• Perform preventive support, follow up on recurring issues, and contribute to process improvement.
• Maintain a professional and customer-focused approach when managing support requests.
• Coordinate closely with product and engineering teams to communicate technical findings and product feedback.

• Technical background through education or equivalent experience (IT, electronics, electromechanics, or similar).
• 5+ years of experience in technical support, field service, or a similar role.
• Strong analytical and troubleshooting skills.
• Ability to structure information, document solutions, and communicate clearly with customers.
• Proficiency with diagnostic tools, support platforms, and remote assistance tools.
• Excellent communication skills in Dutch and French (both required).
• Solid understanding of technical systems and the ability to translate technical details into practical guidance for users.
• Customer-oriented mindset, patience, and a proactive approach to problem-solving.

• A technically diverse role with direct interaction with customers and engineering teams.
• Opportunity to grow your expertise with innovative, market-leading solutions.
• Supportive work environment focused on quality, collaboration, and continuous improvement.
• Competitive compensation and benefits package.

Cabo Norte Professionals is a team of highly driven recruitment experts based in Belgium with 20 years of in-house recruitment expertise in Belgium, Luxembourg, The Netherlands, France, Europe, the Middle East, Africa and Australia.

It’s our talent to find yours! We recruit candidates for our clients’ companies as if it were for our own. We share our passion for their business with you. We get you inspired. Tell you all about their story and vision and your possible future role herein. We make it personal, tailored to your ambition and expectations. After all, you are not looking for a job, but a career offering possibilities, perspective and growth.

We are here to pave your way to success.

Our clients are important players in their industry and niche, operating in the BENELUX area, France or internationally, active in Architecture, Construction & Civil Engineering, Digital Engineering & Virtual Reality, Real Estate & Development, Digital Engineering & Virtual Reality, Energy, Health, Safety & Environment, Supply Chain, Manufacturing Industry