IT Business​/Functional Analyst

In the context of our Transformation plan for P&C Retail, we are looking for a Business Analyst (functional analyst) to strengthen the ‘P&C Retail Servicing’ team.

In this role, you will be part of a team responsible for developing and maintaining various applications used by our brokers and internal employees within the P&C Retail domain. These applications support Brokers & customer service ( Broker Front-end, Self servicing for Customer documents, … ) and enable efficient management of our portfolio of contracts within P&C Retail, ensuring optimal operational performance.

As a Business Analyst / Functional analyst your main tasks include:

• Collaborate with Business stakeholders to translate business needs into detailed functional requirements for the IT implementation team.
• Work closely with the Solution Architect, Business Architect, other Business and System Analysts, and the Implementation Team. Act as a central point of contact, facilitating communication and ensuring cohesion within the team.
• Serve as a key liaison for other teams involved in delivering end-to-end solutions.
• Actively participate in the preparation and execution of tests to validate the team's deliverables.
• Play an active role in Agile ceremonies, including Quarterly Planning, Backlog Grooming, Sprint Planning, and Daily Scrum, as part of the Agile delivery process.

What you bring to the table?

• Possess 3 to 4 years of experience in a complex IT project environment, ideally within a Scrum team setting.
• Preferably have experience in non-life insurance; alternatively, experience in the financial sector.
• Demonstrate a structured approach and methodical thinking.
• Communicate clearly and transparently, tailoring your communication to your audience.
• Able to understand and interpret IT architecture, which is essential for accurately defining the requirements of various solution components.
• Capable of engaging with both business stakeholders and technical teams, understanding architecture, business analysis, and the implications of technical implementations. From this, you can distil high-level overviews and present them in an understandable manner.
• Develop and maintain a strong internal network to foster collaboration across AXA’s teams. Work independently with a high degree of adaptability and teamwork.
• Solution-oriented with strong analytical skills and a pragmatic approach, enabling the creation of detailed and relevant reports.
• A quick learner with a strong desire for knowledge, proactive, and autonomous in your work.
• Fluent in French or Dutch, with a basic understanding of the other national language, and a good command of English.

AXA aims to be a reflection of the diverse society in which we live and has therefore been pursuing a policy of active diversity, non-discrimination, and equal opportunities for many years. In this context, we guarantee equal treatment and access to recruitment, regardless of age, origin, cultural background, disability, gender, sexual orientation, or other characteristics.

AXA Belgium

We are more than 3000 employees, partnering with 3200 brokers, located in our modern offices in Brussels, Antwerp, Eupen, and Liège. We are serving 3 million customers, and we are proud to be the number 1 car insurer. It is our ambition to not only be a payer but rather a real partner for our customers.

Our four core values drive us every day to give our best for our customers while collaborating effectively with our colleagues:
Customer First, Integrity, Courage, and One AXA.

At AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity & Inclusion Policy.

A nice reward for your work

An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers, the full reimbursement of public transport, and a cafeteria plan.

The benefits of working at an insurance company

From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.

A job that respects your personal life and dreams

A flexible schedule of 35 hours per week, 36 days of leave per year to recharge, as well as the option to work partially from home.

You will benefit from sports classes at work, employee wellness programs and trainings, to keep you in great shape, both physically and mentally.