Account Manager

Location: Town of Belgium

Zoetis Zaventem is looking for an
** Account Manager
** Companion Animals for the region:
East & West Flanders, Flemish Brabant.

The person in this role will develop mutually beneficial and productive long-term partnerships with our customers and will maintain these relationships with the appropriate quantity & quality of activity.

The (field-based) Account Manager acts as the first contact for designated customers (veterinarians, veterinary practices, clinics, …). They provide high quality information & technical advice on the companion animals product portfolio via physical visits, phone or digital activities.

This role contributes to the overall success of Zoetis by delivering to the sales growth & market share gain targets for the designated product lines.
** Core responsibilities.
**** Planning
* ** Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends
* Develop and maintain account plans in collaboration with the Area Business Manager, Commercial Operations, ...
* Ensure customer information and call reports are continuously updated through CRM system
* Align activities and account plans to marketing programmes and management direction in line with the Solution Selling model
* Analyse and interpret actual and potential sales and growth opportunities to support delivery of sales targets
** Relationships
* ** Develop mutually beneficial and productive long-term partnerships with our customers based on high quality account plans
* Implement bespoke customer solutions utilising all available resources including products, value add services, Veterinarians and Business Consultants
* Contribute to the success of the team by sharing best practices with colleagues and proactively contributing ideas.
** Call activity
*** Deliver visit activity in accordance with agreed KPIs to achieve the required coverage and frequency with identified target customers
* Ensure clear and specific objectives exist for each individual visit.
* Deliver relevant marketing messages, product information and programmes consistent with management direction in line with Solution Selling model
* Proactively identify customer opportunities and capitalize on them.
* Co-ordinate with colleagues in order to achieve positive changes to the customers understanding and use of our portfolio of products, services and pricing.
* Accurately record call/visit activity in the CRM system, in line with company guidance.
* Ensure clear and timely follow up plan is in place and actioned.
** Compliance
* ** Maintain high standards of business conduct and compliance, adhering particularly to Pharmacovigilance Policy, Global vet Policy, Zoetis values, travel & expenses policy and local codes of practice
* Maintain accurate business records including CRM and communicate effectively with the Area Business Manager and other stakeholders
* Manage allocated customer support budget with tight control to avoid overspends
* ** Responsible for collecting, recording and reporting of post-marketing animal health adverse events (pharmacovigilance, related to a Zoetis product) in a timely manner.
**** Key Skills
*** Strong sales ability
* Strong communication & influencing skills
* Builds successful and effective relationships
* Able to retain and recall product information to a detailed level
* A strong focus on planning, and a balance of tactical planning with day to day operational requirements
* Ability to work independently
* Drive and resilience, demonstrated with a persistent, never give up attitude
* Confidence, likability and an authoritative personality
* Stakeholder management – effective at using stakeholders as resources
** Behaviours
* *** Our Colleagues make the difference
*** Keep your selling skills sharp. Train, and retrain
* Be an expert on your solutions – know them inside and out, and continue to learn
* Use the experience from setbacks and failure to drive your future success
** Always do the right thing
*** Sell what you know your customers need; what you know will work for them
* Help build the reputation of our brand by understanding and supporting the things that we stand for
** Customer…