Customer Representative

Description

• Manage the entire order-to-cash cycle: receipt, verification, and entry of customer orders in SAP.
• Check product availability in collaboration with planners (Schedulers).
• Ensure proactive and regular communication with customers regarding their orders, deliveries, and any changes.
• Organise transportation with warehouses and carriers, and track deliveries.
• Manage consignment stock and customer inventory levels via dedicated portals.
• Handle service quality‑related complaints and ensure full follow‑up (analysis, corrective actions, resolution).
• Manage sample orders and coordinate shipment with external providers.
• Collaborate closely with account managers, internal teams (logistics, finance, planning, SAP support), as well as external customers and suppliers.
• Prepare order confirmations, create deliveries in SAP, and select the correct batches according to customer requirements and internal rules.
• Monitor invoicing and resolve any issues in coordination with the accounts receivable team.

• Bachelor degree in logistics or international trade, or previous experience in supply chain organisations with customer focus.
• Knowledge of international trade techniques and regulations (ex: Incoterms).
• Computer literate.
• Fluent in English and at least one other European language.
• Knowledge of SAP is an asset.
• Export experience is an asset.

• Focus on customers
• Collaboration (teamwork)
• Results orientation
• Planning and execution
• Analysis
• Open communication

• Pleasant working environment
• Competitive salary
• Personal growth

Our client is a global, market‑driven company that develops specialty chemical solutions to enhance the quality, performance, and value of its customers' products while reducing their environmental impact.