Overnight Guest Experience & Night Audit Agent

O'Reilly Hospitality Management LLC Belgrade, Montana, United States

JOIN OUR TEAM!

We are proudly managed by O’Reilly Hospitality Management, LLC ("OHM")

A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community involvement, & philanthropic outreach efforts. Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact. Seeking supportive, collaborative, detailed-oriented people to join our team!

• 401(k) & Roth 401(k) with company match – full-time and part-time Team Members are eligible!
• Health, Dental, Vision & Life Insurance Paid Time Off, including Paid Parental Leave Growth Potential and Career Advancement Hotel/Restaurant Travel Perks & Discounts!

Be the Face of Hospitality After Dark!

Now Hiring For:
Overnight Guest Experience & Night Audit Agent
Location:
Hampton Inn & Suites Bozeman Yellowstone Int'l Airport

• Provides warm, welcoming, and professional guest service throughout the overnight shift, creating exceptional guest experiences in accordance with OHM and brand standards.
• Serves as a primary point of contact for overnight guests, assisting with check-in, check-out, reservations, room assignments, guest requests, and general hotel information.
• Responds promptly and professionally to guests’ questions, concerns, and service issues, taking appropriate action to resolve or elevate concerns as needed.
• Performs the nightly audit and accurately balances and reconciles hotel financial transactions, including room charges, payments, adjustments, and other applicable revenue.
• Audits daily room rates, charges, postings, guest accounts, and financial transactions to identify and correct discrepancies.
• Processes cash and credit card transactions, balances cash drawers, maintains appropriate cash controls, and prepares deposits in accordance with company procedures.
• Prepares, reviews, and distributes required daily audit, financial, operational, and management reports.
• Completes all required Night Audit procedures and ensures the hotel’s systems and records are accurately closed and prepared for the next business day.
• Maintains accurate guest accounts, billing records, reservations, and other front office documentation.
• Monitors property activity during overnight hours and follows the established safety, security, emergency, and incident-reporting procedures to help maintain a safe environment for guests and team members.
• Maintains awareness of hotel occupancy, arrivals, departures, room status, special requests, events, and other information necessary to effectively support overnight operations.
• Receives and properly processes guest wake-up call requests and other overnight guest service needs.
• Maintains the front desk, lobby, and surrounding guest areas in a clean, organized, and welcoming condition.
• Communicates important guest information, maintenance concerns, incidents, discrepancies, and outstanding issues to the appropriate team members and leadership.
• Prepares the Front Office for the morning shift by completing required reports, organizing materials, resetting systems, and ensuring a smooth transition to daytime operations.
• Serves as a Guest Service Representative and provides appropriate supervisor on duty support during overnight hours, within the scope of the position and established hotel procedures.
• Protects the confidentiality and security of guest, team member,…