Field Service Technician

Overview

This position is a unique opportunity for a Field Technician to work in the Mining Mobile Equipment industry installing new OEM equipment around the world. This critical team member will be responsible for representing Tow Haul on-site during installation, collaborating with the mine site technicians to complete work as outlined by the Tow Haul factory, field and classroom operator training, maintenance best practices and final commissioning.

The Field Technician is responsible for gathering information from site and working with the diversified Service Support team at the factory when challenges are faced. The successful candidate will be extremely proficient with written and oral communications with high level stakeholders, with a proven history of excellent customer relationships. We are searching for a self-motivated individual who will embrace our product, our culture, and our people.

• Field Technicians are responsible for gathering information, identifying requirements, and relaying pertinent information to the team.
• They focus on optimizing coordination between the Tow Haul team and clients, as well as the field and office sides of Tow Haul.
• Split in-office and in-field time as needed to ensure project success.
• Verify sites are ready for install and coordinate with field crews.
• Be precise, organized, creative, mostly autonomous, and able to meet deadlines.
• Field and classroom operator training, equipment walk around inspections, maintenance best practices, final equipment commissioning.
• Troubleshoot electrical, pneumatic, and mechanical issues.
• Build strong customer relationships.
• Identify product improvement opportunities.
• Work with other departments to implement new product innovations.
• Create reports for both service calls and new equipment installations.
• Support Technical Services Group in development of written procedures and other documentation.

• A team player attitude is a must! There is always a solution to every challenge.
• Collaborate with cross-function teams both in factory and onsite to achieve project goals.
• Effectively communicate complex ideas to diverse audiences worldwide. Mastery of soft skills is key to success in this position.
• A background in fabrication/hydraulics/pneumatics/electronics is not required, but beneficial.
• Willingness to learn new procedures and organizational software.
• Technical competence: ability to read, understand, and interpret documents and engineering plans/drawings, troubleshoot, test and repair equipment.
• Excellent time management, organization, and independent judgment skills.
• Ability to prioritize, and balance multiple tasks within strict schedules.
• Excellent communication skills (foreign language a plus).
• Up to 45% - 65% travel (domestic and international).
• Valid driver’s license with a clean driving record (3 years)

• Equipment Mechanic, Fabricator, Mechanical Engineer Tech, or equivalent education.
• Project management experience
• Knowledge of metal fabrication processes, drawing and welding symbols.
• Hands-on heavy equipment experience is a significant benefit.
• Previous International Travel a plus

The physical demands and work environment described here are typical, however not intended to be all-inclusive and are subject to change per the environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions for the position.

• Required to sit and stand at workstation.
• Ability to lift up to 55 pounds.
• Able to stand on your feet for 8 hours per day.
• Physical ability to work at extremely high elevations of 14,000 feet or more.

All employees are expected to interact with other members of the organization in a professional and respectful manner, with the goal of producing on-time and high-quality work being the highest priority. All employees must maintain excellent communication with supervisors and engineers and a professional attitude and approach to issues within the company.

We are a drug free workplace and require pre-employment testing.

In addition to excellent career growth…